Papa John’s Pizza - Toronto, Ontario

I order all the time from here but my most recent experience over the phone with Kalpa was great and he was flawless. Thanks again for your precision and efficiency. Will return!

High-quality, delicious pizzas and exceptional customer service. The welcoming atmosphere and attention to cleanliness make every visit a delightful experience. Highly recommend for anyone craving a top-notch pizza experience!

A once-great Papa John's in shambles. Been a customer since this location opened, but not anymore. This location was the absolute best (The BEST) until (I assume) new management took over or just a whole new staff came in, now it is just a garbage location. There is ZERO customer service ... or appreciation and the food quality is almost non-existent. I used to come to this location and get beautiful, tasty pizzas, full of toppings. The staff cared about customer service and making good food. The former boss (Rom, Ram, Rahm.. don't know how to spell it) made sure I liked the pizza or he would make it again personally. The current administration does not care about its customers, only their money. When I walk in, they do not even acknowledge my presence for a minute or two. I am left to just stand there waiting to be served. They look at you, but don't even say hello. A couple months back, I ordered a Philly Cheese Steak Papadia. Normally this is a pocket loaded with toppings that I would have to hold carefully to not spill. This time, it was basically crust, four or five pieces of meat, and a bit of sauce and cheese. Eating the box might have been tastier. I took the online survey to complain and asked to be contacted. Never heard anything. I received a follow up from head office - 'how did the location resolve the issue' - I said they did not, head office said they would follow up. Never heard anything. A couple weeks ago it was 50% off week. I ordered online and went in for a Saturday night pie. The confirmation email told me it would be ready in 16 minutes. I went into the restaurant at minute fifteen, as usually they're done early. Once again I was ignored by staff. After a minute, one guy asked if I was picking up. I confirmed and gave him my name. He told me the pizza was I the oven, five minutes. I waited and watched customer after customer come in and be ignored. Ten minutes later, another employee asked if I was picking up. I gave him my name and he walked away, saying it would be a few minutes. Soon, a food delivery courier who was also waiting for over ten minutes came to the counter and yelled at the employees, "what is going on!?" Staff just ignored him. After half an hour of waiting, the second guy I spoke to took a pizza off the rack that had been sitting there for who knows how long, and handed it to me. I asked how long that had been sitting there. He felt the box and told me it was "still warm". In a rare move on my part due to my hangry-ness and how unacceptable this was, I told him I needed my money back. Ridiculous! All that being said, there is one young lady who was there during the good times. Curly brown hair, often wears a hat. She still provides great service. When I went in to pick up the last purchase I made before the aforementioned fiasco, she recognized me and handed me my pizza so I did not have to wait in line behind people ordering. She's a good one. In summary, this location needs new staff or new management, and lessons in customer service and pizza making. It's a shame to see this location have such a fall from grace. Read more

I have ordered from this restaurant a few times. Decent quality and consistency. Good location near . Fast delivery on time.

Papa John’s is one of my favorite American pizza franchises and, this location lives up to the expectations. It was the first one to open near home so, we have ordered takeout and delivery many times now and, it’s always been a good experience with the food and the service. They usually ... carry specialty menu items that sometimes are not available at other locations so, that’s a plus! Read more