Edo Japan - Toronto, Ontario

beware, this is the bank that add fake charges to your account and when confronted about it, makes you sign an NDA or won't compensate you. Then they back up their conduct with lawyer speak. Cringing to hear the call TD made to apologize after being called out b the ... CBC Read more

On May 18th, I had an extremely negative experience at the bank. I went to obtain a bank draft for a recent purchase, with a payment due on the 20th. I arrived at 10 am and requested the draft. The teller prepared the necessary information and sought approval from the ... assistant manager. However, the teller then asked for a second ID, which I didn't have at the time. I went home to get my passport and returned to the bank. The teller took both my driver's license and passport to the assistant manager. After asking some security questions and sending me an authentication text, which I promptly responded to, the assistant manager proceeded to inspect my IDs. I had recently renewed my driver's license, and the assistant manager insisted that the address abbreviation "AVE" should be "AV." I explained that Service Ontario uses standard two-letter abbreviations for street names, such as "ST," "DR," and "AV." After 30 minutes of verification, she finally confirmed the address was correct but then accused my driver's license of being fake and altered. I suggested she call 911 if she believed it was fraudulent, but she refused and denied me the bank draft. I spent three and a half hours at the bank, and she continued to treat me with suspicion, refusing to call 911 because she knew her actions were unjustified. I decided to go to a different TD branch to request the bank draft. However, the assistant manager at the Oshawa branch had marked my account with a suspicious comment. This was shocking, as I have been a TD customer for 12 years, with all my accounts, mortgages, and investments held there. I was deeply disappointed by this comment. Despite the staff at the new branch trying to assist, they were unable to issue the bank draft due to the note on my account. Eventually, I was able to get the bank draft issued under my wife's name, as she is a joint partner on the account. This entire process took from 10 am to 4 pm. I have spoken with my lawyer and am taking action regarding the discrimination I faced. Next week, I plan to move my accounts to another bank. I am extremely disappointed with TD and no longer wish to use their services. I noticed many other customers have complained about the assistant manager's attitude. It’s puzzling why TD has not addressed these issues. TD stands to lose valuable customers due to her behavior. I am eager to see what actions TD will take against her and how they plan to address and prevent such discrimination in the future. Read more

It’s quite a notable building, known for its striking design and modern architecture.

Frustrating Experience with TD Customer Service I recently encountered a frustrating experience with TD Bank's customer service while attempting to resolve an issue with a delayed money transfer. After e-transferring a significant amount of money to my wife's TD account, she didn't receive it as promptly as usual. Concerned, I contacted ... TD and spoke with an agent named Nicole. Nicole's response was disheartening. She informed me that since my wife had set up auto-deposit, the money was irretrievable, leaving us feeling helpless and worried about potential security breaches. In a panic, my wife canceled all her bank cards, fearing her account had been compromised. However, our ordeal didn't end there. Upon contacting TD again and speaking with a different representative, we learned that the money hadn't vanished but had been transferred to one of my wife's other accounts. This second agent efficiently located the funds and provided reassurance. Reflecting on the situation, it's evident that the first agent's lack of understanding and misinformation caused unnecessary stress and confusion. Had Nicole been better informed and equipped with the necessary knowledge, the entire ordeal could have been resolved more smoothly and without the panic-induced measures we took. Overall, while the issue was eventually resolved, the initial experience left much to be desired in terms of customer service quality and competence. TD Bank should prioritize comprehensive training for its agents to ensure consistent and accurate assistance for its customers. Read more

TD Bank Website needs to be taken down until it's properly fixed. I've asked two agents and 1 manager to do so, and the demand has been ignored. I have on recording three TD Helpline Representatives tell me that "Make a Payment" option in TD Website for paying a loan, ... "sometimes doesn't work" and TD Bank charges interest DAILY. Waiting days WITH A CONFIRMATION NUMBER of successful transaction, only to find out there was a website error, and being charged interest daily while their website in no way WARNS clients that it "sometimes doesn't work" is akin to theft on its client base, pocketing interest fraudulently but not informing clients until 5 or more business days later that the transaction never occurred by email or letter. TAKE IT DOWN, FIX IT, OR AT LEAST WARN PEOPLE YOUR WEBSITE "SOMETIMES DOESN'T WORK". Read more