Mogette - Toronto, Ontario

Initially, I wasn't going to rate this place, since I didn't care enough to bother. However, after the experience I've had, I feel inclined to do so. I recently purchased some eCertificates through Müv Experiences to be used here. With that in mind, I made some reservations and a few days ... later, a group of us went to eat here. We were sat down and shortly after, I told the waitress I have some certificates that I would like to use. She was nice and said she would see what she could do. In about 5 minutes or so, one of the owners came at our table and asked about these certificates. I explained where I had purchased them and the fact that I had paid around $200 for these. She left for a little while and then came back saying that they are non-redeemable. When I asked for a reason, I was told that they just aren't. After a bit more back and forth, I was finally told that the restaurant is currently under new management, however, this had occurred over the past year. Keeping that in mind, I couldn't comprehend how a new business owner would not have knowledge of all facets of this business, especially if it was purchased from someone else. In addition to this, no accommodations were even attempted to be made to keep us as potential customers. We were just offered bread and water. Either way, it wasn't too big of a deal, and our group decided to leave and eat somewhere else. Fast forward to a few days later, after one of my friends posted a review on here about this place, and I am greeted with a very sarcastic email from the second owner of the establishment (whom I emailed the night of the dinner, in hopes that we could have our coupons honoured). He "congratulated" me on posting a review (even though it was my friend's), even though he apparently explained the situation in a previous email. The entire exchange was pretty much me being told that the certificates are not redeemable. No attempts were made smooth over the situation and gain our business. And my friend's review was not solely based on this interaction, but also on the service received the night in question. Sending sarcastic emails to your potential customers saying "bravo" does not exactly make business sense, especially if your hopes are to increase your clientele. I will definitely not recommend this place to anyone. The food might be good, but that's about it. And reading some of the other reviews, it seems I'm not the only one with something to say about this establishment. Read more

My friend had purchased eGift certificates from muvExpriences for this place. After arriving we mentioned that we would like to use the certificates for our meal. The waitress said she would check with one of the owners if we could do that. The owner came back and said that they ... were not aware of these certificates and have not heard about the website before. After some back and forth we found out that the owners changed a few years ago and the new owners were not aware of any promotions. The waitress tried her best to be accommodating. The owner looked like she was completely lost and could do nothing. We decided to leave without ordering anything. We were a bit confused on how someone purchases a business while being unaware of any existing partnerships with other companies. Read more

Understaffed, we ordered a bottle of wine, waited an hour before we were told that they were out of the wine we chose. The food was delicious but it the service was terrible. There were only two servers; one was on the phone for about 40 minutes while the other ... stared at a piece of paper and sliced the baguette. Two tables left because of poor service. Worst dining experience I've ever had. Especially with the chefs yelling in the kitchen. Read more

It was really bad, we got there at 8pm. We didn't get a menu or our waters until 8:30. They took the order of another table before ours who came in 20 minutes after us. We didn't get to order until 8:50. We ordered a bottle of wine and didn't ... get it. We told our waitress to cancel our order and we left. The chefs were yelling at eachother in the kitchen and they were understaffed for one of the busiest nights of the year (valentine's day). I don't recommend this place. Read more

I took my cousin to a belated bithday lunch here because it was advertised on Groupon. Not only was the food delicious but the service was very attentive. Great wine selection and very cute decor. Great for a date night or a nice intimate lunch.