Mrs. Fields - Toronto, Ontario

Very rude service. I was shock even. I ordered a vanilla pretzel and the girl gave me a caramel one. I didn’t mind really but I just quietly let her know I ordered a vanilla. She got defensive and said “no you got caramel”, and I’m like no....it wasn’t even a ... big deal but her attitude was Atrocious! She kept implying that it was my mistake and was super rude. I would’ve complain but it got busy behind me so I didn’t want to stall anyone. Never again will I come here. Read more

Don’t get the red velvet cake! It cost $6 for a thin slice that was dry and didn’t taste like red velvet at all. It tasted like it had been baked 4-6 days ago, at least!

These are the best cookies I have ever eaten in my life - and I've eaten a lot of cookies. My personal favourite is the white chocolate macadamia.

Great cookies! Customer service was amazing and I am very happy with my experience. I have ordered cookie cakes for every occasion including many of my own birthdays and the quality has always been great. Really happy.

The lady who is always there working is rude and has no customer service ettiquetes. I wouldn't know her name because they don't have name tags. I ordered a pretzel and instead of acknowledging that she heard me she went on to complain to her Co worker about how they ... had to make another pretzel. Then she came back to me and told me my total and I wasn't even done ordering. She didn't smile. I don't think she even knew how to. There is no line structure. Everyone is sort of falling on top of each other. She calls in the next person while the previous person is still paying. I don't want anyone looking at my card number. Read more