Froshberg Gelato - Toronto, Ontario

The gelato was too sweet and service was so bad….. The male staff had very limited communication skills and I had to repeat myself every time…. very unpleasant experience and the ice cream was so overpriced. The cone and scoop size was so small compared to other ice cream places ... that are less expensive… Would not go again…. Read more

Great place to get an ice cream inside the Eaton Centre. It doesn't say Froshberg Gelato. Look for Crepe Delicious instead.

Wonderful gelato shop with various flavor choices in the food court. Two different staff on the other side of L-shaped shop are nice and proactive in servicing, when they spot me checking out the ice cream case and price screen. Offered me more napkins. Their pistachio flavor doesn’t come in ... weird green color but a pale yellowish green hue. There’s a choice on cup in different sizes, regular cone, or waffle cone. Will return for more. Read more

Flavor is not good, probably like 2 star, but the worst is the attitude of the people there. One senior woman is refusing to give me sample twice, out of the two times I asked for 3 people. First time she was saying every one can only have 1 ... try. I was with my son and daughter and I want to make sure they get the flavor they like. So I told her one for my son and one for my daughter. Then I want to try the flavor my daughter picked as well, she said I already gave you. I said I want to try it too to see if that’s something she will like as she’s too young. She showed a very bad face. I bought two ice cream at the end, and when I was paying, she grabbed the machine as soon as she hear the sound and I wasn’t even sure the transaction went thought. This was the worst experience I had buying gelato☹️ Read more

Highly unprofessional, impolite and impatient staff at this outlet. We were 4 people and wanted to try gelato flavor first before buying but as per the lady there, tries are limited to 2 only, so only 2 people tried and bought it. The lady had very limited communication skills. The 2 ... people who got 2 different flavours were served with a torn-out portion of gelato from its bin rather than a scoop, basis of which prices are set, which are anyway over-the-top. I won't ever go there again and advice my friends to follow suit. I have always refrained from writing a negative review as there could be several issues an outlet may be facing and one may get an isolated bad experience but I am sure this isn't the case here. One of the worst experience, I would humbly request the franchisee owner to train the staff in some soft skills as I anyway see lot of similar experiences. Read more