Second Cup - Toronto, Ontario

Our family spent 4 months in the Sinai hospital. During our stay we visited the second cup almost nightly. The staff was very friendly, kind,and compassionate with what we where going through. The service was exceptional. Especially Cynthia, Enbet and Krista.This location is very lucky to have these ladies working for ... them.Never had attitudes even with lengthy lines during peak hours. They deserve raises. Perfect staff for that environment. Also Chanaz got us hooked on a new coffee..aka chanaz #5 Ask for a pump of chocolate in your next cup. Now that we're home we miss them. Thanks guys Darrell, Mellisa and Lleyton.. Read more

Been to this location numerous times. I wonder if it’s low staffing on the weekends. The recent visits were unsatisfactory. I ordered a cheese melt and it was all burnt. The next day, I ordered a “turkey” cheese melt and got a regular cheese melt without the turkey in it ... instead. I probably won’t visit again in a while. Read more

Poor quality. My pregnant wife choked on this string while we were at the hospital. Second Cup head office offered a $20 coupon, but would never go there again.

👎🤯 I bought 4 cups of coffees I asked for small cup of hot water She charge me $1.05 you guys already making so much money and still greedy want to make more off of hot water. You lost me as a customer. Very bad customer service also👀 the ... coffee looks like tap water absolutely disgusting🤮🤮 Read more

Not a very good location. Coffee is so-so but service is quite poor and not very friendly. Better off walking down to Aroma Espresso Bar in the food court near Murray Street exit. Much better coffee and service.