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Ontario, Toronto
Open Now
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47 Charles Street W, Toronto M4Y 2R4 (Ontario, Toronto)
11:00 AM - 10:00 PM (Today)
Mon - Fri: 11:00 AM - 10:00 PM
Sat - Sun: 12:00 AM - 09:00 PM
Sat - Sun: 12:00 AM - 09:00 PM
Slab Burgers is a distinguished eatery nestled in the heart of Toronto, known for serving up made-to-order gourmet burgers. Renowned for its dedication to freshness and flavor, this local favorite offers a wide selection of unique burger creations, alongside classic options, all crafted from high-quality ingredients. With a cozy atmosphere and friendly service, it’s a must-visit for burger aficionados and casual diners alike.
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Ordered the beyond meat burger and it was served to me completely raw. It even smelled like the raw burger when you take it out of the package. I went to the counter to explain and ask for a more well done burger and the service was awful. The girl ... had no customer service skills and was just at a loss of what to say to me, just looked at me for a while. Eventually she asked (in an annoyed tone) if I wanted them to make me another one which I agreed to. Opened up my new burger and it was exactly the same. Raw and not cooked any differently than the first one. At this point I just threw both burgers in the trash and left. Response to Shop Owner/Manager: I'm a bit confused by your response. This issue is completely related to the cooking of the burger in the moment, not prep. Prep would have nothing to do with the cook barely cooking a burger when someone orders it. I don't think it should be my responsibility to get a reimbursement for raw food. Honestly, that should have been offered to me by the staff along with the replacement burger (that should have been cooked). Additionally, customers don't have unlimited time to continue to go up to the counter to complain about food not being cooked. After the second time, I needed to leave and didn't have time to deal with getting another burger. Bottom line, I should have been offered a refund the first time I came up to the counter with a raw burger. Read more