Tim Hortons - Toronto, Ontario

I ordered mocha iced coffee with less ice and warm herb and garlic pastry. She gave me regular iced coffee and cold pastry, even after repeating my order 3 times. And when i asked her that i ordered mocha iced coffee, she was so rude to me both the girls ... were so rude. I didn’t even said something or even wasn’t rude. I think you guys should change your staff. Read more

I went to this Tim Hortons location couple of days ago. I ordered a coffee and bagel with peanut butter. I asked the order taker to spread the peanut butter on my bagel. He replied they don't spread it on for allergy reason. Even though it didn't make no sense ... for the fact 1. they are using gloves when they prepare your food, 2. Tim Hortons constantly remind their customer that their facility is not peanut free, rather than arguing I chose to ask for a strawberry jam. This time a women colleague turned and said we don't spread anything and that I would have to do it myself. Had it been a seat down restaurant I would have done it myself since it is not I insist they do it for me. She told me If I don't like their service she will refund my money and I go my way. I was really surprised with the attitude and poor customer service she exhibited. Hope the ownership of this franchise and Tim Hortons will take the necessary action to correct this behavior. As to the peanut butter or jam spreading Tim Hortons has to have one set of policy for all the franchisee so there wont be any confutation. Read more

I got the pastry and when i said i was going to pay few by cash and rest by debit, her face changed and was annoyed. Plus why were the two employees talking in their language and not english. Usually it isnt like that ...i have met few other female ... employees there, they are so nice and kind. Read more

Good always seems chemically engendered. Coffee is bland and is not like a good roast found at smaller independent coffee shops. The atmosphere is your typical generic fast food diner. I know it's sacrilege to give Tim's a 3 star rating because it's Canada's hometown brand but it no longer ... is keeping up with the diverse population. The app is very unfriendly. I often have to pay full price even when activating the offers. The staff just say, it doesn't work and make me pay full price. I was offered a free cup of coffee and when I scanned it, it charged me full price. Didn't realize it until I got home. Also the offers don't make sense. Why would I want a hot breakfast sandwich with a cold iced coffee. It's obvious they just want to market the fake chemical induced drinks. I'm backing off from Tim's unfortunately and returning to the mom and pops that offer value and good wholesome honest products and services. Read more

Typical McD's, but that's not terrible. Has drive thru, was clean but smelled of dirty mop water. Food was fast and decent. Has auto order and table mobile.