Starbucks - Thunder Bay, Ontario

Needs to improve customer service

I've been to this location many times in the past and it was good, but the last few times I've been there have been a bad experience. I ordered through mobile and picked up this evening in the drive thru and on top of waiting for over 15 minutes with ... only one car ahead of me, every item in my order was wrong in some way. I ordered a tall hot chocolate and it tasted like just plain warm milk. Also I know they leave room for whipped cream on top (which had fully melted by the time I got to the drive thru window), but they literally only filled half my cup with the actual drink. Normally there's only a small area at the top left for whipped cream so leaving that much space is ridiculous. I get that mistakes happen but it's especially frustrating when it's every item in the order and everything there is so expensive! I don't blame the employees at all, they are definitely not being trained properly by management and then just left to flounder on their own with no help. This location needs to start doing better to live up to the high Starbucks prices. Read more

Eanok was so AMAZING today that I had to ask him for his name! He gave such great service and it was so nice how he was friendly even though I was ordering just minutes to the location closing. He was so patient, chatted, made my day and I enjoyed ... my drink! I really love this Starbucks location a lot because it's in Safeway so after I'm done grocery shopping, I can just branch here to get a drink and head home! ❤️ Read more

The worst taste in the Tbay. Unkind clerk and terrible wating time, unfresh ingredients, and too slow working process. This shope should be closed asap. The worst terrible awful place in Tbay.

This Starbucks serves the normal Starbucks products, but it is located inside a Safeway. There is no comfortable seating area, just tables and chairs shared with the Safeway. The seating area is not ideal to work on laptops or plug in. Staff are friendly quick.