Aroma Espresso Bar - Thornhill, Ontario

Very disappointed with my experience at the promenade location today.  I have a coupon for a $5.00 fruit smoothie and when I presented it, I was denied the smoothie I wanted to use it for (I also used the same coupon the week prior and had no issues so I ... don't know what changed in a week. There are no promotions)  No where on the coupon does it say exclusions apply, if so than I obviously would have changed my order.  I am an employee of the mall so I'm very sad to say I will take my business elsewhere. Read more

Tasty drinks. Usually very busy, so sometimes long waits. Overall service and quality are good at this location.

Ordered a iced aroma light with oat milk as a treat after a hard day at work. I clarified to make sure the order was correct because I’m seriously lactose intolerant. I’ve also been working hard on cutting calories but wanted a treat that fit into my calorie count. Its been a ... long time since I’ve treated myself to a sugary drink so I didn’t realize until it was too late. 3/4 of the way through the cup, I am sure something is wrong. I’m pretty sure this is a full fat milk regular aroma. This angry review is currently being written from the toilet I’ve been sitting on for the last while. I’m in for a very uncomfortable night. It is an understatement when I say my evening is ruined. Please take lactose intolerance orders seriously. Especially when we double check. Edit: Just realized I also paid extra for the oat milk. A damned expensive premium. Needless to say I am upset. Do better for your future customers. Read more

The good news: they have oat milk. Not too many places have them. The bad news: I waited over 10 minutes for my order. I also ordered a croissant which was warmed up upon order. However due to the long wait, it had cooled. I wasn't the only one with a ... long wait. I do feel there should be two barista making drinks to speed order fulfillments. Read more

Unfortunately the service was not as great, when asked at the FOH to staff about the salad dressing, for the Aroma Salad —the person did not seem to know the menu well at all, and dis not seem helpful —not only did I ask if they had Lemon Olive Oil ... dressing, the person said that they only have two type of dressing, and said they didn’t have anything lemon? I was confused—zatar vinegrette & maple balsamic vinegar –in which I found very strange- I asked for an Aroma Salad tossed with no olives and added Avocado- and paid extra for it and when I got to my car Im very much disappointment, paid $20 for a meal. They didn’t even get my order right, not tossed & no avocado in sight. Mind you I ask for slices too so paid even more than I should have……I understand if you’re having a bad day and all, but I used to work for Aroma years ago, in kitchen & bar so I don’t understand what went wrong with my order, it’s very disappointing anyways, I ask someone else if they carry the lemon olive dressing and they said they did so they switched it for me. Read more