New York Fries – Eastgate Square - Stoney Creek, Ontario

Amazing Food, Service, People, Atmosphere! One of the best places to eat in Eastgate Mall! Definetly recommend 10/10!

Food was awesome and tasted great! Unfortunately the manager there is very rude and ignorant. My spouse ordered a bacon poutine and realized as it was being made that it included a lot of cheese so she apologized and asked if it could be remade with gravy instead. The manager ... there got aggressive and annoyed with us stating that it was wasteful to remake the food. this was after we had already paid at the beginning. She would not let us speak when we brought up her tone and eventually it got to the point of a bad fast food experience. We asked her for her name so we can write a review and she refuses to provide one. We tried explaining to her that my spouse was lactose and was not ready for that much cheese. We attempted to explain that it was a miscommunication but the manager stated she did not want to hear what we had to say and that we were lucky we got it remade. Very bad experience with this manager who claims to have no name. Furthermore I would just like it to be known that the food was thrown out by this manager which we did not like to see. The food could have been given to another customer or even to a employee but being wasteful was not our intention and to see the way she threw the food out in front of us like we made her do it was sad. Read more

Crappy attitude and poor customer service repeated my order 2 times even before walking away confirming everything was right got homw to find out ita wrong. Come bqck to speak to the girls and nothing but attutude from the one girl. Poor poor customer service you might want yo fix ... your attitude before you loose customers. Read more

First they forget the pop I ordered. I realize when I get home so I drive back there to get it. When I get there they give me a pop with the seal already broken & drank out of. This is ridiculous I'm not driving back a thrid time ... for them to get my order right. Do better. Read more

I’m come here often and I am never disappointed! The staff is friendly, the wait is never long and the fries and gravy hit the spot! They give you a discount if you have a CAA membership too.