The Keg Steakhouse + Bar – St. John’s - St John's, Newfoundland and Labrador

The service quality was extremely poor, and the staff training was insufficient, which severely impacted my dining experience. I felt discriminated against. Firstly, after we were seated, no staff came to serve us. We had to wait a long time before someone finally arrived. Secondly, we were not provided with pre-meal bread ... and had to ask for it ourselves. Thirdly, after confirming our order with the server, two dishes were served incorrectly. My order of tuna tartare and soup was replaced with a salad and toast. I believe this was a deliberate act rather than a simple mistake! Therefore, I am very dissatisfied with this dining experience. Read more

Absolutely amazing experience!! Awesome food and amazing service ! Good vegetarian options. There is also a party hall type separate sitting for any large gathering. The service was great as well. Very proactive and genuinely taking actions to make our experience worthwhile!

Service is the only redeeming aspect of this once fantastic steak house. My wife and I went celebrating our 35th anniversary. 2 new York straps, a bottle of presseco, 2 drinks each, and my wife had an appetizer, I did not. The bill was $300 after tip. ... The steaks were OK, salty, small, and I found mine more like medium when I ordered medium rare. The table was bare and unimpressive, they don't use table cloths any longer. Felt like a diner. We honestly found the steaks at Montanna's more tender and flavorful. We did get a free dessert to share as it was our anniversary. Very disappointed. Read more

Really beautiful interior, upscale and well decorated. Regular Keg look. Customer service was great and friendly. The food was at most average especially for the price point. The caesar salad was the most notable dish.

One thing that I appreciate about reputable brands for chain restaurants is the consistency in the quality of food they deliver. I've never had a bad experience with The Keg restaurants, so I'm sad to report about the negative experience I've had at The Keg in St. John's, NL. I was ... there for lunch with my parents in July, during what I imagine was one of the hottest days at St. John's in 2023. It was going to be one of our last meals there, and we were visiting NL for my mom's 60th birthday, so I was really hoping for my parents to have a good experience. As soon as we were seated, we noticed that the place felt exceptionally warm. We were not notified that the AC for the building with the restaurant was down until we complained to the server, which was after we had placed the order for our food. I have absolutely no complaint about our server - despite the scorching heat inside, she was very attentive and made sure our glasses were filled with cold water at all times. Unfortunately, this did very little to make the dining space comfortable for us. We ordered surf and turf, a prawns starter, and blackened chicken with prawns as a side for the three of us. Without a doubt, this was the worst food I've ever had at The Keg - everything was overcooked and just bland. And I am not blaming this on the kitchen staff - I am sure they did the best they could while working within what I'd imagine was a pretty unsafe environment from them. If the dining room was already warm for the three of us while we were seated the whole time and sipping on cold water, I can't even imagine how hot the kitchen must have been. It probably wasn't even a safe working environment that is compliant with bylaws/best practices for maintaining a safe working space for employees. I totally understand that the AC not being functional that day had nothing to do with The Keg. I sympathize with the fact that this is something that's totally out of their control. What I DON'T understand and can't forgive them for is the fact they decided to keep the restaurant open despite the dining area being way too warm and the kitchen probably being too hot to be safe for employees. What annoys me even to this day is that we were not notified of the lack of AC in the building until it was too late. If they had been fully transparent when we got to the reception, we would not have chosen to dine there, and we would have been very grateful for their honesty and their commitment to delivering the best experience they can provide to their customers. I honestly don't understand what drove the management to think it was a good idea to keep the restaurant open in that rather unsafe condition, but there was just nothing good enough to redeem the poor quality of food and the extremely uncomfortable condition of the dining room. After this experience, I just can't see myself going to any other Keg's restaurants. The poor decision made by the management that day is just astounding and honestly something worth investigating by the corporate office. In any case, I would definitely recommend avoiding this restaurant for any locals or tourists in St. John's. Read more