Tim Hortons - Waterloo, Ontario

Since it was built, this was the best Tim Hortons in Canada. Comfortable fire place group setting. Comfortable seating. Booths to study at with peers. 2018 rolled around and this place stopped being open 24/7. This truly hurt me but it's a business so I get it. I ... hadn't been here in a while but I thought to grab a book and come by for some chili and study time. To my shock, this place has been renovated in a very terrible way. The entire place is iced coffee coloured. The fireplace is gone. The group seating is gone. The BOOTHS are gone. I have no idea what that guy below me is on thinking this place is more inviting. All the seating now is designed to be uncomfortable after 15 minutes. Short benches that barely count as padded. Chairs that wouldn't qualify at a public school. Tiny round tables too close together that nobody could comfortably sit at and share a space with someone. At the end of the day with nothing guaranteed in this life, I can only be thankful for the quality time I was able to spend here. How many tests did I pass and how many certs did I earn? However, after close to 20 years as a customer, I never need to come back to this location again as long as I live. Closing the book literally and figuratively on this one. One more reason to leave this area for good. Businesses around here are really sending the message that they don't want you hanging around. Just buy the sugar-loaded slop and get out! REPLY: It's too late to make it right. The St. Jacobian identity is totally gone. Tim Hortons truly used to be a pillar of Canadian community. I used to be able to count on this place to come study, and get some food and beverages. Now it's just a place I used to go to. Read more

They treat their staff terribly. On Tuesday, I was visiting with my daughters, and one overweight lady was scolding her staff. I was waiting for donuts and coffee, but she was too busy scolding the staff, who I believe were innocent. She was asking someone to leave but didn’t let ... them go easily. After that, she left, leaving just two people on the floor. The owner acts like she’s a professor, which she definitely is not. She should learn some manners and how to talk to human beings. Read more

Did not get any food. My tea was piping hot, just the way I love it. I told the girl at the counter that the washroom was out of toilet paper and before my tea was in my hand, someone was going in there to replace it. Cleanest Tim Hortons I ... have been to in awhile. Read more

This Tim's location was recently renovated and the new interior is really pleasant and enjoyable for a quick bite to eat. The morning crew during the week is phenomenal, and makes my morning commute much brighter with their friendly greetings and engagement with regular customers.

The new renovation makes this space brighter and more inviting. I’m looking forward to my next visit. The staff is friendly as always, making your stop for coffee an enjoyable experience! ☕️ 🍩