Pretzelmaker - St. Catharines, Ontario

Absolutely garbage service, lady stared at me while mopping and didn’t greet me or ask me to wait and kept mopping waited 15 minutes for her to finish mopping and she didn’t even have pretzels ready, needed to wait for her to make the pretzels

I showed up around 4:00 yesterday (Saturday, March 23rd) with my kid to get a pretzel. We had to wait cause they had only one left, which was absolutely no problem and I said so. The young woman serving us couldn’t have been more miserable or apathetic. I work in ... retail, I get it. But this person was absolutely taking out their apathy and contempt for their job on her customers. When I asked her how she was she looked upset that she had to interact with me, and asked me impatiently if there was any way she could HELP me. When I said have a nice day, she refused eye contact and said “you too”- but she was giving me a sour look while she said it. It wasn’t busy, there was no one behind me. Unacceptable rudeness for absolutely no reason. This is the wrong person for a customer service job. Read more

Today we stopped to get some pretzels. Specifically the cinnamon topped pretzels. Great tasting. No dip required. The service was slow to recognize us waiting. No type of acknowledgement just abrupt service. Clean countertop. Big selection. Will buy from again, hopefully service is a bit better. 😬

Fresh pretzels and good amount flavours to choose from. Pretty pricey for a baked goods.

Pretzels are really good! Love the cinnamon swirl and I like to get the vanilla sugar dip. I bought one for my husband and he didn't like it though...he got a savoury one (garlic I think) and he said it was too sweet. They recently had a price increase as well so ... I'm not really sure how I feel about paying over $5 for one pretzel. But they are delicious and I often get these instead of Cinnabon or kernels ! Read more