Pizza Pizza - St. Catharines, Ontario

Great customer service , always greeted with a friendly hello and a smile! Food is always hot and tastes delicious !

Possibly the most unethical, disrespectful and illogical pizza pizza that ever existed. The whole franchise is lacking in customer service. Even when I was at the store receiving the wrong order, another customer had an issue with the phone support placing a wrong order to the store. I simply wanted ... 20 wings tossed half honey garlic and half Buffalo sauce, I even told them when I walked in before he tossed it what I wanted. Also complained about previous orders of breaded wings being drenched in Buffalo sauce that the breading was so saugy and steamed after pickup that the wings tasted like soggy bread and had no crisp. Why would I order breaded wings if I wanted them to taste and feel like they were boiled in a pot? There is no care or attention to customers. Everything i said clearly went through one ear and out the other. So I drove home and noticed the sauce was incorrect. They obviously didn't want to admit even tho all they had to do was look at the order on screen from the app. I wanted half honey garlic and half Buffalo sauce but didn't want to pay extra for another dip and couldn't find the special instructions section anywhere in the all so I came in and asked in person. Another unethical and stupid business decision on their behalf to give one sauce with ten wings but not 2 sauces with 20 wings. How does that even make sense? I explained everything to the gentleman working and still have two hot sauces, half drenched with sauce and half normal. Maybe he thought when I asked no to drench them in sauce he thought I wanted half normally tossed so my wings aren't soggy and half drenched so I'm eating boiled bread. All I told them listen why are we even having this discussion? Look at the order I clearly wanted honey garlic sauce and u literally put a packet of honey garlic sauce so u can toss it instead. I dunno if they're smoking something in there or didn't complete their pizza and wing college yet but honestly there is no logical thinking, business or humane morals going on in there. Then after driving back to the store to fix the order. They have the nerve to say ok we will throw out ten of the hot off the top (even tho the bottom ones were the soggy ones and I told them no soggy wings 1 million times cuz every time I don't it ends up being soggy) and throw them out and make new 10 of honey garlic. Like what?????? So the rest can just cool down that are soggy and I said numerous times I don't want and eat them cold after? If the sauce was so special to u guys and u feel the need to play your penny game of lies that I can't stand no more, then why in the world would u cover them in so much sauce that they are literally swimming in sauce? Clearly thats a waste of sauce them and a hypocritical action. And then another employee maybe probably the manager because he wasn't dressed to code says, "well u know we have creamy garlic and honey garlic sauces?" .....what??! What does that have to do with anything? Imagine say it again check the original order and who gets their wings tossed in creamy garlic mayo sauce? Like common there is no logic amongst most business these days and its so sad. Once I heard they were going to throw their precious money making products in the garbage and make me wait while other one is getting cold, I knew I wasn't dealing with humans anymore. Its so sad how nobody has logic or dignity left but won't admit to any mistakes they make? Nothing about this whole experience makes sense. I even tip the guy that works there 5 bucks every other time cuz I felt bad since he always seemed busy with no help. And yet he can't even give a returning customer what he simply asked for or doesn't even want to listen to what I'm saying. This started over me trying to save a couple bucks on sauce over a stupid rule they have at pizza pizza and it turned into the most frustrating night in a long time. I'm just flabbergasted at what has become of the working force. So many mistakes and so little respect for the customer. It's just a waste of time and money and gas and hunger trying to even deal with them Read more

We all know by now the Pizza Pizza taste. It’s a Canadian classic. This location had really great customer service and my pie was spicy and delicious. $29 for a large walk in special, three topping, three pops and dip. No complaints whatsoever. It was a perfect experience.

Horrible customer service!!! We visited Scott Street shop to order one XL Pizza & Stromboli, total bill was like $30. We've been visiting many other food shops in Niagara and st. Catherines area for last few years and this is the 1st time we experienced something like this. The person who ... was at front behaved like we were there to have free food. Didn't even show any respect to the customers. One of the disgusting behavior I've ever seen for last few years. PIZZA PIZZA Management, it's for your attention, better you look for the customer service of the person who worked on 10th of Dec. 2023 around 6.30 pm. Read more

Great customer service and very clean restaurant. We ordered the pickup special in large. It was fresh and great tasting. Glad to see them have halal options.