Dairy Queen Grill & Chill - Saanich, British Columbia

Excellent job on our custom cake order! Uploaded a photo and chose layout as 'decorator's choice'. Image was crisp, covering the entire top, iced with precision and embossed our personal message to highlight the image. May seem basic but we've had a few questionable DQ customs in the ... past. This DQ paid attention to detail. Very much appreciated - well done and thank you! Read more

This location had been a beacon of hope to us after being constantly dissappointed and disrespected by the poor service and old, stale food being served by other locations. Unfortunately this location too has now fallen from grace and we will no longer be frequent patrons of any DQ. A month or ... two ago I was served one piping hot spicy chicken sandwich with a second luke-warm at best one. *unfortunately I didn't check the sandwiches until arriving at my friend's house beside Swan Lake only a few minutes up McKenzie..* It was obvious that one was fresh and the other was likely two or three hours old. DISGUSTING. I complained a few days later and was treated like a criminal. Keep in mind this is after spending hundreds of dollars a month on our weekly visits for many months at this point. The amount of hoops required to jump through, it was beyond insulting and that was almost the end of our visits until management reached out and made it right (with a simple replacement sandwich for crying our loud..) Fast forward to yesterday when I was served two small 'hot fudge' milkshakes that taste exclusively of vanilla.. IF you drank from the very bottom there was a SLIGHT chocolate flavor because the paltry miniscule pump of fudge used was not mixed properly, and was clearly a smaller 'pump' of fudge than the 'one pump' that the cashier assured me was "how it's made".. (these are not our first ever hot fudge shakes from DQ; thanks for attempting to gas-light me, cashier..) I'm not certain why your employees believe it is appropriate to speak Tagalog (Filipino) to each other as a method of gossiping about customers in front of them, but it's a rude behavior in a civilized society and entirely inappropriate behavior to display while at work. Because the employees at this location have assured me that the attached photo is exactly how a $8 SMALL "hot fudge" shake is "supposed to be made" we'll be buying tubs of ice cream from the grocery store instead to make our own CHOCOLATE FLAVORED milkshakes next time. Read more

I visited this DQ few days ago and order blizzard with extra cheese cake . Which staff forgot to add extra . And when i confirmed with them staff started talking in their own language (philippines) with other staff , giving me the impression that they are talking about me . I ... am working as customer service representative and i know how important to use professional language when you are surrounded with multi nationality’s. management should take action for this . But surely not going back to this DQ. Very unprofessional behaviour. Read more

Best DQ in town. The burger was juicy, fresh, smothered in sauce. Feels like going back to the 90’s when you could dine in at fast food. Staff are pleasant, efficient, actively listen. The restaurant was clean and orderly. Kudos to this operator. The other locations in town are reflective of the ... decline of society. Moody teenagers, slow service, zero service, filthy tables, daytime homeless shelters. Read more

Was pleasantly surprised with our meals from Dairy Queen but there were two issues. The positives were staff were friendly & both meals were great. Fries were cooked perfectly, chicken fingers were moist, the burger was delicious and the mint blizzard was outstanding. The negatives were the cashier that took ... payments via cash ( mine and one other that I noticed ) handled the food wearing the same gloves he took and gave cash wearing. He wasn't the cook, just packaged the food but yes the fries are open, not boxed/covered on the top. Everything else was boxed ( closed ). Other issues was I ordered ranch & buffalo dips but ended up with two ranch as you will see in the picture attached. Read more