Jade Fountain Restaurant - Saanich, British Columbia

It was a bad day for me. I was disappointed and mad with the cashier. And I saw so many 1 star review I was like, YOU DESERVE IT (I am an Asian and from HK. but I feel really bad becuz of you guys) But I still want to appreciate food are ... amazing and services at first are great. HOWEVER, when 2 of us ( hker & Japanese) are done and gonna split bill. The cashier working sooooo slow and help the next customer first. I was like : …….? Then she asks another staff to help us, that staff trying to put 24.8$ as 25$. Are you crazy??? How comes can you overcharge me I ask her politely and she gives me excuses “I always do it when you guys split the bill” AT THAT TIME I WISH I AM RECORDING !!!! And she continues to say you need to give TIPS I’m not poor and actually I want to tip you 15% or more. But when you saying like that I don’t wanna tip!!!! But why I tip finally is because of I like the quality of food and service [at first]. NOW, I believe you will lost customer like me and I am gonna tell my friends, coworkers, strangers… DONT COME TO YOUR RESTAURANT. I WILL NOT VISIT YOUR PLACE AGAIN AND WONT LET MY FRIENDS TO COME Read more

Foods were alright. I always go here for dim sum but after this experience I don’t think I’ll ever come back. There’s one server that was extremely rude. She sat us down for a group of 4 and was the one that took mine payment. She added in the extra ... $5 for tea even when we explicitly told her we didn’t want the tea. Like ok? It’s only $5 I’ll just pay for it and then I notice there’s a service charge (tips) that was automatically added in for 15% on a $63ish bill. If I remember correctly, service charges only automatically apply when you have a party that’s 5/6+ people. I tips everywhere I go but when you added it without my consent is a different story. Love the owner that always stand at the reception but unfortunately she’s wasn’t there. I always put up with that one server attitude every time I’m there but this time was just unacceptable. Read more

Jade Fountain restaurant has delicious Chinese cuisine! I ordered take-out from there last weekend, and had dumplings and the pork fried rice. I would recommend having ginger-ale to drink with it. Enjoy!

This place gets a lot of stick for some weird reason. But I assure you, my experience there was amazing. I attended with a group of 3 friends and we were treated spectacularly and the food was exquisite. Our group consisted of one black person and 2 Indians and there ... was no passive aggressive behavior or signs of ignorance shown towards us. Read more

Dim Sum at Jade Fountain Restaurant is a delightful culinary experience. From the moment you step in, the aroma of freshly steamed dumplings fills the air, creating an anticipation that is fully satisfied upon tasting their delicious offerings. The variety of dim sum options is extensive, ranging from classic favorites ... like shrimp dumplings to more adventurous choices like chicken feet. Each dish is meticulously crafted, showcasing the skill and dedication of the chefs. The bustling atmosphere adds to the charm, making it a perfect place for gathering with friends or family. With attentive service and reasonable prices, Jade Fountain Restaurant is a must-visit for any dim sum enthusiast. Read more