Tim Hortons - Richmond Hill, Ontario

New! Tim Hortons is now serving pizza. Chicken Parmesan Cheese Flatbread Pizza is delicious.

The service was unsatisfactory; the Indian girl taking orders was displaying facial expressions. Despite being Indian myself, it was disappointing to see her treating members of the same community differently. It seemed like she was providing better service to others with a smile, while showing less enthusiasm towards Indians. Furthermore, ... the pizza they served was below standard, lacking cheese near the edges. There's definitely room for improvement in both customer service and atmosphere . Read more

Can’t believe they only have one person taking orders and handling all the food in such a busy location. The worker was clearly trying her best so this review is not a reflection of the staff (5 stars for multitasking honestly), but a 1 star for management or whoever is ... responsible for scheduling and staffing. Read more

It’s 7:40pm. I understand they close soon, however, out of 3 people scheduled, 1 is serving and 2 are cleaning. It’s taking 15 mins to get a sandwich, even from the time I have ordered it, not even counting the time me and another girl just stood there, while the ... employees just cleaned. Read more

Super busy location and a huge lineup as always. Good thing is they always stocked well and excellent customer service. Great location but no drive through.