Mui Kee Chicken Pot - Richmond, British Columbia

This is May 11, 2024. First timer. Absolutely THE worst service I experienced so far in my life: We were driven out right after ordering, simply because we wanted to switch to a table where there is no AC register blowing cold air out directly to our face. The manager is very ... rude and said “GO!” and ripped the order off in front of us. None of the waitresses dared to intervene because they indicated that’s the manager. I think the manager does not really care because there are so many people coming. And she probably does not really care because most of the customers may not read Google reviews. This is just simply very bad. I don’t know what to do except for not coming here. Read more

Worst experience ever!!! From waiting for a seat to the food. Super disappointed and DO NOT RECOMMENDED AT ALL!! We went there around 8:30 and we were the only group of five people there. Later on another group of five came in to wait. When a large table was ready, the ... lady only asked if there is a group of five and did not call out any names. The group of people that came later was standing at the front and apparently the lady gave them the seat. We went to tell her that we are also a group of five and luckily there was another big table ready, so we was able to provide us the seat. Otherwise I don't know how long we would be waiting. We ordered a large chicken pot, with some hot pot ingredients. When the lady came to collect our order, she said all the food will be cooked together in the pot. When I asked isn't there hot pot, she said they no longer have hot pot anymore. When the pot came, all food were mixed together and we basically have no idea how much food there is in the pot itself and for each order of the hot pot ingredients. Most importantly, the pot was full of satay soup and the whole pot had only one flavour and it was really salty!! We tried to ask for some soup to blend down the salty flavour, and the lady said: you don't have any food to cook anymore, why do you need the soup?... I told her the food is really salty, and she finally came us very small amount of soup only. We also aside of fried rice. Plus the pot and hot pot ingredients, we paid $175 for everything. My parents said maybe we should just go to Big Way next time.... Read more

This place really went downhill.. my wife and I came here over a year ago and enjoyed it. Yesterday, the food was bland, lobster was overcooked and we had a 15% forced tip because apparently “us debit cards” charge an interchange fee. There are signs saying that it’s debit or cash ... only, this is not true. After we got the bill we tried to pay with a debit card, the woman said that because it was a US Debit card, we had to pay 15% tip in order for them to accept it. I asked the woman if we could use a credit card now so we could avoid foreign transaction fees, and then it suddenly was okay!! I don’t mind giving a tip, you can get the same outcome, but I don’t like the extortionist way you go about it, I guess it was either that or run to the nearest ATM a few blocks away. To the owners, A better approach may be to suggest that interchange fees are high, you are a small business and you encourage paying with cash, maybe give a cash discount? Instead we will never return and tell others about the terrible experience. You clearly do not know how to run a business. Read more

Overpriced chicken pot with mostly bones and barely any meat… no legs and not even breasts. Everything in picture total comes to about $70. Definitely NOT recommended!

If you enjoy being upsold and refusing to have your order taken to the kitchen multiple times until you order more items especially on the weekend, this is the spot for you, unless you’re lucky enough to not have the lady described below as your waitress. It’s possible she might be ... part owner as well which would explain it. Also, service is terrible, they’ll bring you hot tea despite asking for cold water, then bring you hot water and walk away, the majority of them have this upset look on their face and attitude as if you owe them a million bucks, only exception was this one kind older lady maybe in her 50s who came by once to help bring some utensils to eat with. I’ve been here at least 3 times per year for the last 5 years straight, and this is the first time tonight this has ever happened to me, I’ve even had the same lady described below take my order in the past without any refusal, guess times sure are tough, you’re the boss, or if you aren’t the boss you’re being told to upsell specific clients who look like they’ll fall for it. Came in, waited 40minutes without a reservation on Sunday which makes sense, was told by one waitress to sit at the table on the left while another waitress a minute later tells us that we should be sitting at another table on the right and that we’re in the wrong spot. This is fine considering it’s busy, unfortunately the 40s-50s lady w short hair who manages reservations and the wait list at the front wouldn’t allow my girlfriend (who can barely eat half a bowl of rice on her own) and I to place our order until we added more items, her reasoning was that “the food portion you’ve ordered isn’t enough” multiple times. Initially ordered the small signature chicken pot with 1 rice, fried squid tentacles, and added potato to it. She came by and said “that’s not enough, you’ll need more” and walked away, refusing to take the order. Added fish tofu, and tried to place my order again; she said “that’s still not enough” and walked away again. Finally added the sweet buns with condensed milk and had to call over a different colleague who finally took the order to the kitchen without any further questions. I gave her the benefit of the doubt because I thought she truly meant well and that the portion sizes weren’t enough for us to enjoy a meal without leftovers,maybe due to “covid/inflation/rising grocery prices”. As you can see in the posted photos once the food came, the portion sizes are somewhat reasonable, which means she obviously upsold us just because she either wanted a larger tip or if she’s part owner, because the restaurant is struggling. It’s still not a honest way to do business with your repeat customers just because they’ve never ordered that one specific dish before. After paying, I got up and looked around, more than half the tables with 2 people only ordered the same sized small pot with 1 side dish add on at most, and they all received their orders. Absolutely disgusting behaviour to force some of your customers to order more because you think they’re stupid enough to fall for “smaller portions” as an excuse. Also, fried squid tentacles aren’t as good as before from last year, the typical crunch you would get isn’t there anymore, it’s soggy now arriving. The chicken pot is average but contains quite a bit of bone inside, for $40 for the small or $52 for the large there are much better alternatives both on Alexandra and in other parts of Richmond such as the Walmart Plaza or between Lansdowne or Richmond Centre. Service is terrible as others have mentioned unless you’re lucky enough to go during slow hours or you meet that one specific older lady who at least smiles and tries to make the dining experience a bit better, nobody goes to Asian restaurants for service but if you’re treated like dirt why would you spend money there? The taste isn’t worth the price point or service you receive. Very disappointed. TLDR: Non existent service as others have mentioned, forced up selling, prices have gone up taste just isn’t the same anymore unless you go during non peak hours. Read more