Big Chef Restaurant - Richmond, British Columbia

Service is good, food are okay

A restaurant with good quality food, but the services is poor, the timing of the dishes are presented in wrong order, I have experience once, the soup came last when we finished all the dishes, typical a family run business, no system at all.

food is fine but quiet at dinner time

This is a spacious restaurant with modern-ish stylings. There are two menus, one for hot pot (cook your own ingredients in broth-based fondue) and a "regular menu". (There's also a bonus menu that's entirely in Chinese.) It was barely a quarter full on a Friday evening with ... no line up, which should have set off alarm bells. In the end, we waited an entire hour for noodles and pan fried pea sprouts that never showed. It made no sense for dishes like these to take so long to prepare when most of the other diners were cooking their own food. When we finally got one of the staff's attention and asked about it, it became clear the order never got placed. The dishes that did arrive were fairly good (short ribs in a clay pot, and shrimps and scallops with broccoli), but certainly not worth $20 each. The wait staff were harried and disorganized, even though the restaurant was barely half full by that time (about a quarter to eight). I often look forward to taking the trip down to Richmond for Chinese food, but this completely spoiled the experience. Read more

I like this place quality of the food is really good parking is a problem in that area.