Snowy Village Dessert Cafe - Richmond, British Columbia

Dessert is not as shown on menu, This is what I got instead what it shows in the menu After this review got this response Have a question the last picture was from the menu. Is it for the dine in or takeout? The picture is totally different. What I got.

Order two large bingsoo- mango and chocolate. These were split among 6 of us, all of us were very filled but I probably suggest ordering two medium sizes for 6 people bc portions are a lot. Hard to find parking and took a while to get seated. Very busy and ... service was slow too Read more

Dessert is not as shown on menu Ordered the Blueberry Bingsoo. The menu has a photo of each dessert. The menu shows blueberries, blueberry sauce, whipped cream all piled high in a metal cup. We got a large pile of snowflake shaved ice with no whipped cream , ... not enough sauce and less berries then shown on the menu. Interior is small and narrow. Not sure if all Snowy Villages are like this as it’s been a couple of years since I’ve been to one. First photo is the menu picture. Second picture is what we got. Read more

Got charged about 15-18% tip automatically and didn’t realize until afterwards. I ordered a regular mango bingsoo ($13) + one Nutella taiyaki ($4.5) but the CC charge came up to be just over $21. The bottom of one of the menus say GST is included in the price so if ... that were true, it would’ve been over 20% auto gratuity…? When we asked the staff, they said there is mandatory tip for larger groups (we had 8 people in our group). No one told us before ordering and there was also no signage to imply this was a store policy. We had all ordered separately as 4 couples and if we had known there was such a high mandatory tip, we would’ve been OK sitting separately or going elsewhere. Suspicious that staff have been doing this on their own volition to customers and hoping no one notices. Read more

This used to be my go-to bingsu place, but it has really gone downhill. The mango pieces are half of what it was before and doesn’t even cover the top. We also waited 30 mins for our order - they are really really slow. And end product was quite disappointing.