New Concept Hot Pot - Richmond, British Columbia

Bad service, pretty cheap for all you can eat Hotpot but you need to pay for condiments. This is probably one of the worst experiences at a restaurant. The power outlet can only support one pot at a time as using two pots will cause the breaker to shut off. ... We asked to have this fixed and after 4 attempts they brought a gas burner that failed to boil the soup. Each time we told them it needed constant pestering to get some real service. 1.5 hrs later, the pot was not used so we asked for a refund on the one of 3 pots we ordered. They refused. Basically we had to pay for 3 pots when we only used 2. Attitude given to us throughout the night when asking for service. This is probably because they do not have enough staff and don't have any real restaurant service experience. They also are super slow to provide us with food and so we ended up asking for the bill because after asking 3 times where is the food they had no answer. Another table also complained about the lack of service and food while we were there. Most of the issues could have gone a more positive way if they were more apologetic or tried to give us the best solution and service. Not very business savvy as to save $13 off of a Hotpot for them, they lose out on all tips. Please don't screw customers, especially when we did not receive what we paid for. Also had the nerve to say we stayed for longer than the 2 hour time limit. If we had our food and no problems we would have been outta there happy, full. Now you're gonna get horrible reviews and never will I return. I understand how hard it is to keep a restaurant but there is no excuse for this. Read more

The menu posted on their website doesn't show the actual prices

Pot takes forever to heat up, food can't cook properly. All you can eat but sauce is EXTRA, drinks not all you can drink, meat is not fresh!! Kept on going to washroom the next day

Charges $9 for soup, charges for every single sauce... Ran out of several vegetable and seafood... Soup tastes weird.

A very nice family runs this location. Very good food as well!