Mega Bakery - Richmond, British Columbia

The cashier could not communicate - she just pointed to the till after she keyed in all the prices and she just looked at our purchases. She did not say anything or even look at us. There was no service at all. Therefore, my sister told me to leave ... and as I was thinking about it, the cashier called a girl to come out from the kitchen to help her speak. I asked the girl if they had rice dumplings and she brought us to the freezer to show us. Then the cashier went to the front counter to check the prices of the rice dumplings before she keyed them into the till. I asked them if they took cash or credit/debit card, she said both. Then she asked me if my card was U.S. and I said no. I did not know why she asked. Then she told me they would take debit card. They should put a sign at the counter to let customers know the payment methods. Moreover, the tap function of their card machine was not working and they did not want to give us receipts until we asked them. The girl just gave us the receipt from the card machine but we also wanted the receipt from the till. Then the cashier said she could not give us both receipts because they would not be able to balance the till later (that was the only time that she spoke). It was not true; stores always give both receipts to customers (one from the card machine and one to show the transactions). The girl talked to the cashier and they put the receipt from the till unwillingly onto the counter then they both looked away from us and talked to each other without handing our purchases to us. Then one of them said, "It's okay" behind us as we were walking to the door. We realized after the interaction that the cashier was hard of hearing as the girl kept telling her what to do. If so, then they should have a sign in the store saying that the cashier was disabled to let customers know so there would not be any misunderstandings. Or they could give a tag for the cashier to wear with the words 'I'm deaf' so the customers would be patient with her. It was not about her work performance; it was about her attitude. She seemed like she did not want to serve. There were places that hired disabled servers and those servers were friendly. Also, those places alerted the customers of the disability to decrease the chances of miscommunication. Some people even went to support those places because they wanted to support those servers. The buns and the mochi tasted okay. The one star is for the service and the store setting. First, they turned off the light inside the bakery which was odd. Do they still want business? Second, half of the store was empty - there were no products on the shelf and there was trash and dust everywhere. It was better for them to simply close the store for the day. P.S. When I went to the bakery more than 15 years ago, the bakery looked nice and bright and it was full of products. I went there often and the store was always busy. The cashier was fine and they even had mini snowy mooncakes. I did not know what had happened to the bakery since then. It is pathetic now. Read more

The food in this store is sour and moldy! Do not eat here. The green bean paste was moldy and the mochi ball is sour!

Hidden Gem!!!! Wow! This is seriously one of the best bakeries in Richmond for savory snacks and lunch! It reminds me of various foods you can purchase on the streets in Taiwan. They have everything from steam buns to sandwiches, to mini burgers, all at great prices. It doesn't look like ... much but they have flavours of buns and sandwiches I have not seen elsewhere and they are made so fine. I tried this sandwich with ham, fruit and egg and it deserved a Michelin star! Like... the food here is better than most restaurants.... For realz The mini chicken and sausage burger was also delicious and 2 for $2.80!!!!! This is food better than food trucks and restaurants at very affordable prices. Highly recommend it! Read more

I like their steamed buns. Especially the large meat ones. There’s not a lot of places in Richmond that sells large steamed buns, except T&T, but the ones here are way better.

I had some snacks here while working in a construction site nearby. They were simply but really good, hand made and really inexpensive. Vanilla roll is my favorite, but pork and chicken buns are really good as well.