Pizza Hut - Peterborough, Ontario

Went to this Pizza Hut at 5:08 pm on May 15th, 2024. We have ordered pizza and wings here in the past with no issues, but on Wednesday May 15 things were different. I was told at 5:08 pm that my wings were “just being sauced” by a young gent. I ... proceeded to sit and wait another 30 minutes for my wings and the order I was given was wrong. Wing Street was a failure to launch tonight for me and the family. The whole time I was waiting a lady in grey long sleeve shirt rotated between what appeared to be a computer and the beverage fridge. Not once did any staff keep me informed on my order including the lady in the grey shirt. The lady I spoke to on the phone about my incorrect ordered was uncooperative and difficult to communicate with. I was offered a $9 credit when my whole order should have been refunded. She was more interested in the one item being wrong while willfully ignoring the whole terrible experience we had. This might have been a good time to try a little something called “customer retention.” I usually like to order here but I won’t be for a bit. Very disappointing. Read more

The pizzas were delicious. They were ready when I arrived and the staff were very friendly. Great experience. Thanks Landsdowne Pizza Hut

Called to ask for the pizza well done it was so raw the pieces couldn't even pull apart and I had to cook it myself do yourself a favour and make it at home or get pizza from another place ridiculous how much this happens what's worse is this was ... my free pizza after 5 orders so had to spend over 100 just to get it and they send this pizza hut needs to do better I'll be calling some higher ups tomorrow enough is enough Read more

I have ordered from this Pizza Hut multiple times since moving to Peterborough. It’s usually what I’m looking for in terms of taste and quality but sometimes it can be off. My one main critique - season the boneless chicken bites with way more sauce than what you do. Every ... time I’ve gotten them, there’s barely any sauce which defeats the purpose of even asking for them to be flavoured. Read more

We ordered 4 of their $10 Medium specials and 3 of them were pretty over-cooked. And not one of them was cut through the dough. While we were ordering for take out, I was surprised when we showed up to see a sign posted in several places that their dining room ... was "closed permanently". This seems like an extremely poor decision period, but especially so when coming off the back of this stupid pandemic when people are aching to get out and get back to normal. And if it has to be the case that they keep it closed, the logical process would be to renovate the space so the pickup area wasn't so damn crowded. Read more