Tim Hortons - Penticton, British Columbia

Food always late, When ordering online expect to wait 10 minutes just to remind them you ordered online and have them sigh and make it in that moment. Place is always crowded and the exit door smelled like urine for the whole week. Lots of space but lack of outlets ... in most spots. Read more

This is what I got when I ordered a cream cheese bagel. This is disgraceful. Please train your employees better and to respect their customers.

Went in to grab food as they will almost always mess my order up when going through the drive thru. Sat and waited for 10 minutes before we realized they haven’t even started our order. Finally my boyfriend goes to say something and get outright ignored 3 different times. Finally ... he gets her attention (she was just wiping down counters the whole time) and she like “oh sorry” and look at us like we were the rude ones even though in total we waited 15-17 minutes for one wrap. Read more

almost always get my order right, but this last week they haven’t. I always order icedcapp with milk. normally they are good about remaking it when they make them with cream. however this morning the girl at the window told me it is definitely made with milk. you can obviously tell by ... the colour that it wasn’t so i made a face and drove away. i also got a bagel that was very burnt to the point of not eating it. this iced capp was definitely not made with milk so how about next time double check with the person who made it like they usually do. i’ll probably be choosing another restaurant for my morning coffee from now on Read more

Pretty much every single time I go to this tim Hortons they mess up my order. One day I ordered an ice water with my order and they gave me a cup of ice with no water, the other 2 times water no ice, then today I ordered a bagel ... with cream cheese. This is what I received.. I get that they need to be "quick" for drive through times but being quick over accuracy and good service should not be a priority. I often get a double double with vanilla and they have given me it with espresso instead of vanilla multiple times and when you mention it they act like your an inconvenience to them. Read more