Match Pub - Penticton, British Columbia

I am not one to complain. But by far, Kelsey from Match Penticton was one of the worst servers I have ever had. We had a table of 10, upon arriving, the table was filthy with pollen, the seats, the table and underneath the table was disgusting. She also had NO ... idea that we even had a reservation. We had asked Kelsey to clean the table, which she did, but that’s about where the service ends. Throughout the entire night, Kelsey was completely frazzled and confused. The service was incredibly slow, which fair enough they’re understaffed but that is not an excuse for terrible service. We had asked for a simple slice of lemon for water three times, and she STILL forgot to bring it. We had to ask again to ensure she brought it. She also messed up one of our orders, by bringing the wrong thing completely. I had asked her to switch to a different meal, all of us at this point had received our meal. After a circus of back and forths of her forgetting things and everyone was done their meal I decided to tell her to forget about the peanut chicken salad. At this point any sensible server would apologize and give us the meal, and waive it from the bill. She herself said that she would bring a box for us with the salad and waive it from the bill, she did not. The worst part is, she charged us. When it came to paying for the meal, this is when chaos ensued. I asked her where our peanut chicken salad was, she aggressively responded saying “why would you get that if you didn’t pay for it” after SHE made the mistake. I told her respectfully, I don’t think we should be paying the 18% gratuity. From that point, she started to argue with us about how she thinks she’s a good server. I asked her “wouldn’t it be up to the people you’re servicing to decide how good of a server you are?”. Hilariously, after her comment, there were MANY back and forths of her messing people’s bills up. When I went to go report this to the manager, the manager had no clue what was going on either. She stared at me like I was an idiot, but we never received the peanut chicken salad that we ordered. The food was okay at best. I ordered a hot honey Nashville sandwhich and just got a fried chicken sandwhich. I highly recommend not eating at this restaurant. And if you specifically get Kelsey, ask for somebody else. Read more

Had the best dinner and BEST service by our waitress rose ❤️ she was so sweet attentive even though she was so so busy! Food was great, service amazing and atmosphere was lively! We had the burger and the peach mango pie 🥧

I recently attended Match last Friday April 5th, 2024. The food was great. However, our server, Rose, was exceptional! I don't typically write reviews but she stood out from your average server, hence why I'm inclined to wrote this review as a gesture of gratitude. She was kind, caring, ... and met every one of our expectations, we would expect, and she proved she is extremely versed and professional! Her smile and upbeat attitude were fantastic especially during the hectic busy fast laced environment that evening. Rose could have had a less positive attitude given how busy it was and the circumstances that evening, however she persevered. We will definitely 100% go back to Match because of Rose. We'll done and thank you!! J Read more

Went with some friends before a concert and were in a rush. Our waitress Rose was awesome! She had everything ready to go so we didn't have to wait and was very friendly and attentive. I had the club sandwich which was delicious and their shoestring fries are so good!

Table for 2. We both ordered Fish & Chips for $21…….used to be $17.50 and the pieces of fish were smaller than my iPhone. We always order the fish & chips and used to get decent fish pieces. We immediately had to mention to our waitress who was very understanding ... and agreed it was unacceptable. She said both plates of fish portions should never have left the kitchen and she asked for another 2 pieces to be put down in the fryer to make up for the small pieces. I appreciate that the waitress made it rightful for our lunch the best she could. However we came back a week later and nothing changed. Same small pieces of fish with just much more fries it seems for $21. So I can’t order this anymore, very disappointing that the portions of product get smaller, simply toss in more fries, and updated menu prices go up to now $21.50 Read more