Extreme Pita - Ottawa, Ontario

The place serves honest good quality pitas and the staff was very nice. The store is in urgent need of refreshments and updating, it is still stuck with the same designs when the brand was launched 10/15 years ago. I wonder if the franchisor does any follow up or quality ... visits. Read more

Today I visited Extreme Pita with my mom and my friend. When asked, I started ordering my food and the woman taking my order left to go do something else while I was ordering. I decided to let the other two order first and then finally do my order last ... because I had a few questions about the sauces offered. When asked which sauces were dairy-free, both owners were unable to tell me or provide ingredients. I finally opted to get a bowl to take home and put my own dressing on, as I was not given options. When we sat down to eat, my friend tried one of the two small pitas that she had bought and really did not like the falafel. We went up to reorder something else, (and were prepared to pay full price, as it was not their fault that she did not like the falafel).. but we were not even offered a discount when they were told that she wasn't able to eat either of the 2 wraps. My friend ended up picking the avocado out of the other small wraps to put into her new one, as they were extra and there was barely any avocado. One of the owners came to the table and let me know that he found a vegan sauce and gave me it as a side as we were leaving. I let him know that unfortunately, I would not be back as they did not do anything to make up for my friend's bad experience. I gave him an opportunity to fix the situation and he did not offer to do so. Overall, the customer service we received was very rude (including the female owner rolling her eyes while my family ordered our food). I had been to this location a few weeks back and my girlfriend and I received the same poor customer service from different female employees. My food was ok when I finally got home to eat it, but I needed to add dressings from home (and unfortunately there was very little avocado even though I paid extra for it). Hopefully the management here will learn to consider their customers feedback and can improve their product knowledge as well as their customer service skills. Read more

So I went in for a vegetarian type sandwich and I get nothing but attitude. I ask for pinapple, she says no. Not it will be extra just no. Super light on veggies and toppings. (when it was a veggie sandwich.) She starts touching everything in the kitchen, the ... garbage etc and hands right back in my food. I left with no food, i will never go back there. Read more

Yikes! Went in for a healthy lunch, I got that. The food was alright, but damn $7 for a small Buffalo Chicken Pita with 70% lettuce, 20% other toppings, 10% chicken... Almost told them to keep the sandwich at the cash. Next time I'm ... in the area, Loblaws ready to go section offers much more selection and better prices. It's no wonder all the other Extreme Pita locations around the city are closing down... Read more

I've had pitas from here more than once. There's a sit in area but I always get mine to go. I never had any issues with service or quality or vegetables/meat. I'll definitely eat here again.