Stanley’s - Ottawa, Ontario

Bad fries. Not very hot. Not crispy and I suspect the oil needed to be changed. I've ate here before and the food was very good. Pizza was always good.

Changed to this centre ice and the service sucked, waitress never checked on us, didn’t bring any cutlery and was very dismissive. They charge $4 to substitute your fries for a house salad. Ooo ya and the menu they brought us was dirty.

0 stars. Members of our hockey team were refused service upon entry. The manager refused to hear our bid to help them with a smooth service. The manager screamed families, including grandparents out of the restaurant and threatened us with legal action for no reason.

Management is absolute garbage as well as the staff hired. Waited 45 minutes for food when I asked about it why they’re so late in service I was told another 4 minutes so I paid to get out to the next game as quick as possible. 20 minutes after that now running late ... on our next tournament game still haven’t received food I asked for refund Management said they wouldn’t refund food that was never served to me. Ignorant arrogant team. Needless to say the two teams we came with ate somewhere else that had better service and food the next time around Read more

We’ve come here frequently due to the convenience of playing in the building. Worst mistake! I would give 0 stars if I could.The service has consistently been horrible enough that I could not steer anyone else away faster. To begin, the service every time we’ve come (which is more ... than 5 different occasions) is always incredibly slow. It’s been so bad that other waitresses have checked on our table to see if our waiter(resse) is doing their job. They don’t use paper to write down orders, even on busy nights when many teams are going. Every time it’s been 45 minutes to 1 hour just to get beer, and this last time was over 2 hours to get our food, and over 2.5 hours by the time we got our bills (after asking many times for everything being told they would be right over and taking another 25 minutes). To make things worse, Stanley’s has gone back to printed menus about a month ago, but the prices on their menus are a few $ less than what they are charging you, which is not the agreed upon price as the consumer agrees to pay the offered price on the menu. When we brought this up they told us “these menus are wrong, the computer is right. We are trying to update the menus”. Only upon further questioning did they change the price they were charging us. The menus are correct until you print a new one - or go back to digital as you were doing until a month ago and we won’t have this problem. Our team now would rather go down the street to any other establishment and we would be out much before 2.5 hours with a drink and some food that we’re sharing. Read more