Pizza Hut - Ottawa, Ontario

My son and I dined at this property earlier in the evening. It has moved its location and is now across the street from The Beer Store. The food tasted great and the customer service was top notch - conversational, helpful and service with a smile. Can’t beat it!

Pizza is alright, usually undercooked. Biggest issue is their delivery - don't rely on the app tracker, they deliver it when they feel like it! Makes it hard to enjoy your meal when you're talking to a customer service agent to cancel your order because your 11:30 order hasn't yet ... arrived and it's past noon. Read more

Update: Finally my password work and got into my account last week but all my reward points have disappeared! After 3 calls to customer service still not fixed and still no one has called me back. Such a poor customer service! Can't access my account last 2 weeks, when I tried ... to rest password, never received a code by email. Called customer service she said someone will call back but none called me back, I was a regular for takeout and had 3 pizza rewards so I hope I didn't lose them. Very disappointed! Going to change the rating until this is resolved! One of the places that still serves a tasty pizza after all these years. Specially their deal of the day offers a different combination every day of day week when order is placed online. Nice and convenient! Read more

Proceed with Caution! I saw too many flaws to ever visit this Pizza Hut again. Let's start at the top and work our way down. 1) Our server placed her hand over top of the glass to move our drinks from the tray to the table. 2) She then proceeded ... to clean the table across from us and accidentally dropped all the napkins on the floor, then picked them up and placed them on the table for the next lucky customer. 3) You'll see in the photo, loose packets of ketchup tossed on top of our fries. 4) I also found what looked to be a grey arm hair (let's hope) in my salad. Yes, the server was apologetic, but did not offer any discount or corrective action. Perhaps this is a good opportunity for more training, I don't know. What I do know is that I won't be visiting this location again and wanted to advise future customers to Proceed with Caution. Read more

Excellent service from the girl working tonight! She gave us the discount that wasn't working online without even having to explain it, she already knew the situation. The pizza was delicious and it only took like 12 minutes with us waiting in the car out front. We will definitely eat ... here again! Read more