Milano Pizza - Ottawa, Ontario

Ordered through door dash. Food arrived fairly quickly. When opened and cut into my chicken parmesean the chicken was cool. Door dash thought 3.00 was good to refund me. Last time I ordered the same thing it was really hot. Not returning to this location

Been lied to and for will never return to this place. About 1 month ago I order 2 pizzas, 1 with vegan cheese and the other with regular cheese. When I got back home I noticed they reversed the order and put the wrong cheese on the wrong pizza. Being lactose ... intolerant and not being able to have cheese it’s something I can just say ‘’ok I will eat this anyway’’. So I called as soon as I got home to explain the situation. The gentlemen that picked up (the one that’s always there) said, ‘’ok, next time you order I will have a free pizza for you’’. Since I didn’t wanted to go back out that night I accepted that unfortunately. I say unfortunately because this week when I called back, this was not honoured and the ONLY thing that same gentlemen was willing to do is not charge me for the vegan cheese upgrade. In true honesty I almost lost my cool here and should’ve simply left the pizzas on the counter. I was insulted. After being lied to by a business and not being able to honour your words and not step up to fix your mistake by replacing replacing with a free pizza as you said, I will bring my hard earned money somewhere use. Also, 2 medium pizzas for $60.00 ? Seriously, that’s taking advantage of people. Food quality / taste: 4 Honouring your mistakes: 0 Customer appreciation: 0 Customer service: 0 Taking advantage of your customers: 0 Will never be back: 100% Gave 2 stars because their overpriced pizzas as still decent. Read more

Was very disappointed with the pizza and how the meat (donair pizza) was in huge pieces and very old and stale. The crust is too thick and not even flavorful and of course, cheap on the toppings. Won't be going back. I've had milano's at other location and it was great.

Were do I starte.i was really not happy this time. I got cheese curds for 14.95 they tasted sour and too greasy I could eat them the package that it came in had lots of greace sorry am no going back you change your pizza. I ... use to love your restaurant now am out 15 dollars Read more

Really bummed about the order we got today. Usually really good, so we decided to try something new. The sub is the "smoked meat sub" which claims to have "piles of smoked meat" - sadly, I got more onions than meat. I had to dig just to find some small ... chopped up pieces of meat. My hubby got the Beyond Meat burger with cheese (an extra $1 for cheese). As you can see, there's no cheese. Very upset about this experience. Definitely a waste of $50. We won't be back. Read more