Lois ‘N’ Frima’s Ice Cream - Ottawa, Ontario

Dirty atmosphere. Rude, unprofessional, eye-rolling disrespectful staff. Nasty ice-cream. They dropped ice cream and picked it up with their barehands and put it into the cup to serve to me. I’ll never go there again. Ruined my experience. Nasty. Listen to me, avoid this filthy shack. They didn’t even have ... spoons. It smelled like dead rats. Read more

Horrendous ice cream and above all an absolutely disgusting attitude from their staff. Won’t be coming back and wouldn’t recommend.

I checked online. It said open My husband got off work yesterday came and picked me up and we drove 25min to this place to find it was flashing open but the window was closed and no one was there. Then we drove home. All together spent 50min driving for nothing. My husband ... was not happy at all said he will never drive to this place again. On Uber eats it says unavailable for uber orders 90% of the time. Why???? The people who work here have massive attitudes Anytime they have actually been there they are not welcoming They are rude Entitled It’s extremely unfortunate Their food is good. My favorite for a food truck. But the service is below And the attitudes are uncalled for And the fact they don’t open up Uber orders And have their online listing as open when no one is there shows how inconsiderate they are. Apparently only their time is valuable. Security was walking by yesterday and said this place has been closed for a few weeks! If your closed down change your online listing to closed So people are not wasting their time. Regardless how insignificant we are to you Have some respect Read more

Would give zero since I showed up at 6:25pm and no one ever came to take our order. I was going to spend what’s left of my pay check after I’ve been taxed up the a$$ but you couldn’t be bothered to come to the window. You snooze you lose.

The ice cream here is not good enough for the staff to be acting the way they do. This is my boyfriend’s favourite ice cream so we go here regularly. The staff have been extremely rude to us several times we have gone. One time we walked up to the ... counter and said hi, the girl turns to her (older) coworker and goes “i don’t want to serve these people can you do it?”. another time i had just got my ice cream and as we were walking away from the counter someone bumped into me and knocked it out of my arms. i went back to the counter as they have a huge sign that says they’ll replace dropped ice cream. they gave me a dirty look when they saw i had dropped it. i offered to pay for it again because i didn’t want to deal with their disdain and they said “oh no it’s fine”, when 30 seconds before it was a problem. tonight we went at 9pm to get some ice cream and the open sign was on and opening hours from 11-11. we knocked on the window once and the girl ignored us so we knocked again and she just motioned through the window that it was closed…. like turn off the sign. these people are incredibly rude and have no idea how to run a business or do customer service. Read more