Mr. Sub - Ottawa, Ontario

Been trying to get a refund for well over a year now. Every time I call them, they say they're mailing me a cheque... They took payment for services they never provided, and now they can't give refunds. That's just wrong. I've been a life long customer of Greyhound, but I ... could never trust them again. No integrity. Read more

This station badly needs updating. It hasn't seen any remodeling or renovating for many years, and you can see the signs of age and disrepair. It was already bad 10-15 years ago and has only gotten worse since then. There are virtually no food options anymore (unless you think a ... few vending machines count) and it can be a pretty seedy place. Lots of potential here, but it has instead been allowed to fall into neglect. Read more

There is really not much special about this bus terminal. It is gray and rather dull. The staff do their job yet there is no real effort to provide exceptional customer service or value beyond servicing the travel needs. There are a few restaurant options in the building , that's ... about it. Read more

Why don't the busses have curtains?! Why does one half of the bus have to roast in the sun while the other is in the shade on a 6 hour bus ride. Install some curtains for god's sake! There outta be a law.

What can you expect of a bus service run by a legally protected monopoly catering mostly to people at the lower end of the income scale? Exactly what you get at Greyhound. Cheap intercity travel with neither perks nor modern customer service. It's not like you're gonna take your business ... elsewhere. Bring your own food and drink, pop in the headphones, and read something. Don't like it? Take the train, rent a car, or fly. Read more