McDonald’s - Ottawa, Ontario

Only had drinks but they were not good. Milkshake was not think and didn’t taste like vanilla. The crush drinks were way too sweet and sickly. Threw them all away. Total waste rod money. Ordered via the kiosk, but our number didn’t appear on screen. Tried to speak to staff but ... it was like I was invisible. No one wanted to acknowledge me. Do not bother with this McDonalds Read more

My daughter and I frequent this location over the years we have seen the quality and customer service decline rapidly. Everytime we visit we are left angered and confused. To start mangers do not know how to greet customers slamming orders rolling eyes scoffing ect ect, employees not having a ... basic reading and comprehension of English makes our experience much more frustrating. Now I understand with the influx of foreign workers this issues is unavoidable but it makes a very difficult to order there. Often times not understanding what we are saying and putting the wrong item on the order and then when we tried to correct the issue made they don’t understand and refuse to fix it. For instance McMuffins are my favourite often my daughter gets it without egg the very common sausage McMuffin the employees Everytime time serve with egg and or burn the muffins or don’t toast them at all I’m assuming poor training is the reason behind it. That brings us to today my daughter and I wanted to 6 nuggets and large fry my daughter order at 4:07 and receive the order at 4:25pm now I understand long wait times when it’s busy but this store is mismanaged having employees cleaning when the screen is full of orders or having no sense of assembly to get orders out quickly and efficiently. My daughter watched the nuggets sit under the heat lamp for over 20 mins finally getting the order she asked for fresh ones and the nuggets were not fresh infact I would guess left in the heating cabinet for over an hour I worked in the services industry in no way is this acceptable for any restaurant the nuggets were dry cold and hard as rocks I’m really disappointed by this location and even more sad this is a representation of Canadian McDonalds with it being so close to the capital. I really hope change is made. Read more

Ordered 2 milkshakes at 1030 and by midnight they still weren't here. Called and was told the order was picked up by another dasher, and then was told by the dasher to call support where they just decided to cancel and produce a refund. Out of many times ordering from ... here, not more than 2 out of 15 times have I actually received the order. Read more

One of the best McDonals I been , is clean , quiet and the personal are so chill

The Mc rib was delicious, same as forty years ago.