Chipotle Mexican Grill - Ottawa, Ontario

This chipotle location is a little more on the rough side if you’re dining in. But if you’re grabbing to go it’s more ideal, food quality is good for a quick bite.

Chipotle is one of my favorite restaurants. I visited Ottawa recently and dropped by the Chipotle restaurant in the Rideau shopping mall. I ordered a couple of burritos and one side for takeout. Two veggie ones. There was only enough tofu for one of the two burritos so the young ... lady scrapped the bottom of the dish and put it. She offered to put grilled veggies for the second one. Before leaving, I checked the bag and they forgot to put the side salsa I ordered. Once I got that, brought it home to add to family dinner. It was unanimous at the table that the salt was off the charts in the tofu one especially. The veggie one was a little less but still more than any other time we have eaten at the Chipotle in USA when we visited. The chips were also unevenly salted. From nothing on some to a lot on others. I gave them the benefit of the doubt and contacted customer service. I told them about this and because the bill was over 30$ for this visit that was just not up to par, I asked if they can make up for it. Their offer was a buy one get one free coupon...like ones you find in newspapers or online promotions for the general public. And they said I have 30 days only to use it. We don't have a Chipotle in my area but would be in a city where they have one later this summer. They said they could not accommodate. That too me was unacceptable as a longtime customer. I was so disappointed that such a large chain restaurant is totally unable to find a respectable way to make up for a bad experience. If I was the President of Chipotle, I would have a policy of offering the equivalent or additional coupon or compensation to make up for such a thing and value loyalty of customers in an industry that has so much competition. Very disappointed in my experience this time with such a big brand. Update: The owner responded on this comment and asked to contact customer service. Kenneth at customer service said he cannot do better than the buy one get one free coupon. The type that you find in newspapers available to the general public. And nowhere near equivalent to what I spent. He said that offer is only good for 30 days. So upon giving Chipotle Canada a second chance to get this situation right, they disappointed yet again unfortunately. So owner of this location, asking me to contact customer service resulted in nothing but time wastage. Read more

I am extremely sick. I was offered 2 free entrees but I don’t know if I can trust this establishment now. I ordered beef burrito bowl and the entire bottom ayer of my bowl was pork. I ended up picking it all out and giving it to my co-worker for ... his noodles but my allergic reaction started and I couldn’t finish my food. I don’t know if I can ever go again, I’m scared to be honest. I will admit this have never happened before. If it was 1 or 2 peices ok. But it was more than the other two nests in the bowl and hidden!! Now I’m suffering and I can’t stop vomitting. I added the picture of the pork that was in my burrito bowl .. i had to give it to my coworker so it wasn’t wasted. I’m so upset and I am in a lot of pain. Read more

I went to the Chipotle at the Rideau Centre, at May 11 3:30 PM. Amazing staff. Portions were the best I have ever had, as I frequent Chipotles around the province. Steak was cooked perfectly. The line at first was very long, but I ended up being shocked by the ... efficiency and the fastness of the staff. Would gladly come again. Read more

I absolutely loved their chicken rice bowl. I tried their spicy sauce with spicy chicken. It was delicious. Also, they have the amazing view.