Dairy Queen Grill & Chill - Ottawa, Ontario

I thought I would treat myself to a Bacon Cheese burger. Been a long time since been to DQ. I ordered a Bacon Cheese Burger and price I think is ridiculous. 8.29 for just the burger. I watched the person make my burger. Slow as slow could be. I then watch the person walk ... over to another counter put his hands on counter, then proceed to pull down the shirt they was wearing. Then walked back over to finish preparing my burger touching the rest of my unfinish burger with his dirty hands. No washing, no wiping them down. Said to person at counter how long does it take to get a Cheese burger. They said 4 mins for patty. Pretty sure was there over 5 mins. Said to person I don't want the burger after him touching there clothes and other counters and not cleaning his hands. Walked out Should of gotten a refund!! Person didn't asked me to stop to talk about it. Pretty sure I won't be returning to another DQ. Read more

A nice local DQ. Always prompt and courteous service. Good selection of food but everyone comes for the treats! Can get very busy at peak periods. Ample parking in front.

It's hard to rate a business who's staff turns over regularly, as the experience can vary widely from visit to visit. The food has always been pretty consistent though, this I put down to proper training on equipment and the recipes. Service varies widely, so it's hard to rate it high or ... low. The turn over in staff is the nature of this business though, since it's generally 'first job' territory for a lot of the employees. Atmosphere is good. Always seems to be pretty clean, or as clean as can be expected when there's a line of people out the door. This is a regularly visited location for us, especially during the summer months. Read more

Absolutely disgusting. The disrespect put into this 12.00$ burger is just repulsive. Charge me 0.50 cents to add this slimy torn up single piece of lettuce. Not to mention adding sauce to the side of the burger. There were only 2 other customers in store. No need for a rush ... in kitchen. Read more

For peak hours during the weekend - on the nicest, warmest day of spring so far - I was surprised to see only two staff members prepping blizzards, sundaes, and shakes (etc.). I’ve worked at a DQ in the past - I expected it to be busy from the amount ... of customers, not the lack of adequate staff. Moreover, they weren’t even preparing tickets in order received - customers who ordered similar items AFTER we did received theirs first, as blizzard prep cups were just lumped together on the counter and they just took whichever ones they grabbed first. It took thirty minutes in-store to get my order of 2 blizzards, which weren’t even given lids for take-out. And because they over-filled the containers, the lids I took myself from the fountain drink section barely fit, and the blizzards proceeded to melt and leak all over myself and my vehicle. Atrocious customer service. Learn to properly staff your store for peak hours during expected busy times. I can’t fathom what this will be like come summertime. Read more