Baskin Robbins - Ottawa, Ontario

I have had poor service from this location in the past and I wrote about it. I had EXCELLENT service this weekend and this store deserves a great review. I ordered a cake for a special event this weekend from a competitor and when I went to pick it up they ... had no record of my paid-for order. The substitute they offered did not remotely meet my needs. We stopped at Baskin Robbins in desperation. Staff were friendly, helpful and SUPER accommodating. With incredibly short notice they prepared two lovely and tasty cakes. They helped make my event a success. Well done! Read more

Always service with a smile at this location! Owner treats the staff well too. Definitely recommend.

Many reviews state being disappointed but I had an exceptional experience. We ordered a Batman cake for 6-8 people and the owner was on hand when I placed the order and completely supported my request. He was friendly and knowledgeable. I left feeling really Excited about the cake. Upon pick up, ... the cake was above and beyond what we had expected! He included a Batman figurine for my son and it was decorated to our order-perfection. I’m so grateful and truly feel like Our experience at this Baskin location was our best yet. Thank you so much for your attention to detail and commitment to the results! Read more

I feel like the prices are super high for what you get. I paid $8 for these 2 small ice creams. It's just one scoop.

We have been loyal customers at this location for so many years and never had an issue or a problem. Today thanksgiving day, we went in and my mom ordered the same as always a chocolate mousse with fudge sauce. She always asks for extra fudge and that was never ... an issue in the pass 5 years. Today ask she asked for extra fudge they told her no they can’t do that and that it’s because she pays for only a specific amount. Very disappointed today with. The staff.. Read more