Grill 41 – Lord Elgin Hotel - Ottawa, Ontario

The service was great & the location was wonderful. The overall vibe of the hotel was luxurious. Unfortunately the rooms were quite dated and the bar didn’t have great cocktail options (nor did they know how to make an espresso martini).

Beautiful, classic hotel, very well situated and professional service. Spacious rooms with beautiful bathroom. Walk from the hotel along Elgin street, to the Parliament, the National Gallery and - to the great History Museum!

Elgin Hotel is nice, in a nice location. One of the amenities that's included is parking. What they don't say is that you must use their valet service, otherwise you can't park there. I didn't grow up rich, and don't like being waited on. So was very annoyed. Now, I arrived ... in a very expensive, very new car. Ie I really don't want anyone else driving it. Plus it took a long time for the valet to retrieve my car. I wanted to go for breakfast Saturday morning. And I was waiting around for over a half hour while they retrieved my car. And you have to do that every time you want to go in and out of the parking lot. It's probably a minor or non issue for other people. But I wouldn't have taken the reservation has I known. Read more

We were there for a fencing tournament and selected this hotel because of the pool and hot tub. Sadly they were inoperable by the time we finished. Check in was smooth. The staff were kind. The lack of empathy on the pool being closed wasn't great but that's not a big ... deal. The room had been recently renovated and it was spacious, clean and just what we needed. We were very comfortable. When we called the front desk they responded promptly, handled our needs and were kind. Unfortunately your only choice for parking here is valet at a cost. What made it worse was it was obvious when we got our car back that the staff had used our umbrella which we see as a violation. Not sure if we would return again. Read more

My family and I travel a lot in both the states and in Canada. I have NEVER been to a more UNFRIENDLY kid hotel…especially on family weekend. The walls are paper thin and you can hear everyone talking in their rooms. This is not any guests fault. However, our children ... were told to be quiet several times even when they were whispering. I’m a teacher and deal with children all the time. The kids were appropriate and patient. My final straw was when politely asked for a place that the kids could play so we could be considerate to other guests. As a kind house keeper went and checked for us, my kids sat quietly on the stairs and someone came out of a conference room and told them to be quiet. They were as quiet as mice talking to each other while they patiently waited. I do not recommend this hotel to anyone with a family. It’s by far the worse hotel I’ve ever visited and I’m so sad. 5stars to house keeping though, they were so sweet. Read more