Tim Hortons - Ottawa, Ontario

I go to this time everyweekend at night as work in a warehouse nearby. I am so disappointed by the service as the person who is working at night is not behaving properly and she literally shouted at me and was making a very bad face at me. I tried ... to talk to her with very politeness and she was like having a very bad attitude. if i see her there on weekends i dont go to have a coffee only because of her. You should teach that particular employee some manners and adequates that how to talk to a customer and I am a regular customer since last 8 months. I know the name of that girl and I would like to speak with the manager. Read more

Terrible Customer Service Experience I have been a loyal customer of Tim Hortons for over 20 years, and I am deeply disappointed by my recent experience at this location. Last night, I encountered the most impolite and rude employee named Ruisha. Her behavior was completely unacceptable for any customer service role. When I ... asked her to take my order, she was dismissive and gave me the wrong coffee cup. When I politely tried to correct her, she immediately started screaming at me. She didn't listen to a word I was saying and continued to be hostile. This kind of behavior is not only unprofessional but also deeply insulting to customers. I hope the management at Tim Hortons takes immediate action to address this issue. Allowing employees with such a high level of rudeness to interact with customers will undoubtedly hurt Tim Hortons' reputation. I am proud of our Canadian Tim Hortons brand, and I expect a high standard of service that I did not receive from Ruisha. I felt insulted and humiliated by her actions, and I am seriously reconsidering whether I will return to this location. I will also be writing to the main office of Tim Hortons Canada to ensure this matter is addressed and to prevent other loyal customers from experiencing such terrible service. Read more

As for your coffee, it didn't taste like dark roast. I used your washroom at this location, and I was not impressed. I was constantly bothered by your employees wanting to clean the washroom. At least 2 different employees kept banging on the door constantly telling me they want me ... out so they can clean the washroom. This is rude and unacceptable behavior. My experience in this location was not very positive. Please show courtesy to your customers. Customer service should be improved. Thanks for your time and please look into this for me. Read more

Ordered Tim's through their app, they gave the delivery guy the wrong order. I called the delivery guy and he went all the way back there and called me back saying my order was given to someone else. I called Tim Hortons #102070 and got a rude gentleman who was ... not help helpful said my boss is on break call back later. I tried to call back and it said they weren't accepting calls. I called Door Dash and they gave me a refund, however the last time this happened (same Tim Hortons) the refund never came. My whole point is for the staff at Tim Hortons to pay attention and for the door dash delivery guy to make sure they have the right order. Read more

My boyfriend ordered a steeped tea, a Boston cream and a roast beef craveable to my house through Skip. I am very very unsatisfied with how the craveable was made. It was supposed to have extra sauce, which it did not. And it was burnt. How is this acceptable? Would ... you eat burnt food? The telera bun should had been made again. This is disgusting. Read more