Tim Hortons - Ottawa, Ontario

Farriel is absolutely wonderful! She remembered my order after only 3 days of me coming in! Farriel began working on my order while I was in line so that I wouldn’t have to wait as long. I can’t even begin to explain how impressed I am. All the employees at ... this location are so incredibly kind. The food is truly made with care here. This is my favourite Tim Hortons. 10/10. Read more

I used to like their chicken noodle soup in 2023. But today I noticed they don't put chicken in the soup anymore and the amount is also reduced.

Ice cap wasn't made right. It made me gag and It was all liquid and creamy when it's supposed to be frozen. It was not frozen. I have been ordering iced caps for years now so I know what it's supposed to be like. This was the first time that ... an iced cap was like that. The woman kept claiming that that's how the iced cap is made which that is not how it's supposed to be made. She remade it, and it was the exact same. Luckily, she was nice enough to give a refund. Then I ordered an iced lemonade. It wasn't made quite right either, but I drank it because it was better than the iced cap. Read more

I'm not usually the type to complain about anything, but I had to write this. Worst customer service I have ever experienced from Tim Horton's. The guy didn't seem to know what he was doing at all, he forgot the second order which was a medium French vanilla and messed ... up the first order, didn't even bother to clean. After waiting five minutes for my second order, he disrespectfully asked me why I was still waiting there and I told him, he then passed me hot French vanilla that nearly burned me on my way back to work. Also, he said I'll have to remind him next time I'm waiting for an order. Since when do we have to remind people of their job? Read more

They forgot my cookies, the washroom was pretty disgusting and they had unsavory characters loitering the restaurant. I realize that they can't help who comes to their restaurant but it can get scary at night. I feel bad for the staff at night. Great location and hours though.