Tim Hortons - Ottawa, Ontario

I just found out that at this location overnight staff are not to converse with customers because to much time is taken getting the job done. I will say that Tim hortons once again has shown how money hungry they really are and personally I can say that the ... overnight staff do above and beyond the job required and we the customers look forward to a conversation especially in the middle of the night so please tim hortons back off and let the staff do what they are doing best . Read more

It should not take over 50 minutes after ordering to get a bagel and cream cheese… I went back in the morning the next day (because this is the only option in the freaking hospital) to get a coffee - it wasn’t even 8am and the coffee tasted ... like it had been sitting out in a pot all night. Burnt. Not a good Timmy’s. Read more

I have been going to the tim hortons for almost an year now and recently the night staff Ricardo and Simran has really up the standards, providing excellent service and quick beverages and food. I have seen Ricardo working in his break time, cleaning and arranging stuff for the re-opening ... in the next hour and couldn’t stop myself to leave at least leave a 5 star review so that the work done by so hardworking people doesn’t get unseen. Thank you for reading, hope it helped. Read more

Can you guys hire faster people? 30 min waiting to order. The lady literally spent 10 min changing a garbage bag while the line got bigger and bigger. They seem to not care at all. Literally no one to take an order and it’s 8:30 pm

I ordered 2 roast beef craveables. The new employee making my sandwiches reheated the roast beef 3 times (15s,56s,50s) before starting my sandwiches. While trying to put the sauce on my sandwiches he noticed there wasn't much left so he took to off the lid and tried getting it on ... the sandwich. Instead it landed on the produce inside the counter, on the counter and a little on the bread. I stood there wondering what he was doing. He continued by adding the top of the sandwiches. I stopped him by saying there were ingredients missing (cheese and crispy onions).He got abrupt with me telling me that there was no cheese that went on that sandwich. He then abruptly added the crispy onions on my sandwiches. I again asked him to add the cheese. He was upset and told me no cheese went on the craveables. I pointed out that even on the screen it showed the cheese. He raised his voice at me again while throwing his hands up in the air saying that he knew how to do his job and for me to mind my business. Other clients then advocated for me saying that I should be getting what I paid for and especially for the time he's been making me wait. He turned his back on us threw my sandwiches in the bag and put it on the counter. I was told that I should put in a complaint by another client and I said I would be. He told me to wait for the manager angrily! I waste my whole break (30 mins) for horrible customer service & food that I paid for made wrong. I will NEVER go there again! I will make sure to tell my colleagues my experience as well!! Read more