Tim Hortons - Ottawa, Ontario

I was a drive thru customer at this Tim Hortons. I’ve had bad experiences at this Tim Hortons in the past, however my recent experience was otherworldly. Will made me an amazing black coffee. This was probably the best coffee I’ve ever had. He was vigilant in the way he ... assisted my choice. His attention to detail was next level. He deserves a raise! Will be coming back to see that handsome man. Thanks! Read more

One of our favorite spots to grab our Tim Hortons. My daughter loves this location as a lot of times they will have the powdered jelly filled donut. Always served with a smile and coffee is always fresh!

Slowest timmies in the city hands down. Paying no mind to the double speakers and who actually arrives first. Multiple vehicles beside us had their order taken before we we were even acknowledged at our speaker. Sat in line for over 20 mins with no escape. Do better.

Five stars for Sam! We went through the drive-through today and ordered a large hibiscus quencher. After we paid and pulled away, my daughter said it wasn’t made right (we’ve ordered this many times before). I parked and went in. I told Sam it only needed a little more syrup. ... However, he insisted on making me a fresh one from scratch so that I would enjoy it completely. Five stars for him and his customer service! Read more

Edit 08/08/2023: I was desperate and ended up getting something to eat here today. Quality is still way down. Order accuracy was down, wait time was down. Staff mumbles into headset so you can barely understand what they are saying. 2022: Not sure what’s happened to this place, but since the ... middle of last year to now the quality has really dropped. Food is either cold, greasy, soggy, or just not good tasting. Used to get a hot chocolate here or tea, until that started tasting bad or watery too. Today took the cake tho. I bought a bacon egg breakfast sandwich with hash brown and juice, hash brown and juice were okay - the hash brown itself was soggy but I’ve gotten used to the “flop” it makes when taken out of the bag. As for the sand which - I have no clue what is in it, but I took the bun off to add ketchup and there’s this green slimy substance cooked into the eggs. It stretched when I took the bun off, it also stuck to the spoon I poked it with (thinking it was just something that got cooked in from the stove top). It has the same consistency as snot. I felt sick to my stomach as I looked at the green substance and got sick from it. Glad I didn’t eat it - I don’t know what it is, but unfortunately this isn’t the first time I’ve found a non-edible substance in my food at this location. Usually it’s just plastic or a hair but this, this took the cake. Read more