Tim Hortons - Ottawa, Ontario

I would say I always get ice coffee around noon and there is a passionate and professional manager. Friendly and efficient staff.Always keep the store clean and organized ,always delivers fresh and quality food. Best Tim in this area,highly recommended.

This has to be the worst Tim Hortons on the planet. the success rate on my order might be 5% of the time. Attempting to order food past 5 pm, they are out of every single food item and answering the speaker with “hi”. This management team clearly has no ... desire to appeal to customers past 3pm as they no longer have to provide good drive times to corporate. I also haven’t even address the over payment issue on every order. Do yourself a favour and go elsewhere. save yourself the hassle Read more

Really bad service, rush you to order, and then don't give you your full order. Attendant gave us pthe coffees and said have a nice day, without giving us a donut we ordered. She left and went in the back. Had to ask the woman who brought our sandwich for ... the donut. This is not the first time we have had dubious service. Read more

I don't come here much, but i can definitely tell you the effort level is definitely low. My wrap was destroyed before it was put in the wrapper. It took me close to 10 minutes to just get my order the first time before they re-did my wrap, and there ... was 1 person already waiting for food when i got there. When i returned to have them make it again, the customer after me was also returning his bacon grilled cheese because they didn't give any bacon. Terrible. Of all the locations i go to, this is by far the worst. Thumbs down all the way. And after having eaten the replacement wrap i was convinced i had eaten more tortilla than the contents of the wrap i just ordered. They took the wrap i had returned and wrapped another tortilla around it to hold it together. And very little in the wrap compared to other locations. Not coming back.. Update - They responded with a real "cookie-cutter" type of response. They can't address my complaint with a response from a real person, only a cut and paste response to give that artificially demonstrate a damn given by management. Fake fake fake fake. They truly don't care. This is the reason i stopped going to this location a few years ago. I think I'll stay with that decision. Read more

Been coming here for several years, it's been up and down. I find first thing in the morning you have to make sure you're order is correct BEFORE leaving otherwise you'll waste your time having to drive back. But for those who are unaware, if you go to any other ... Tim Hortons location and state another location messed your order up, they will fix it for you at no cost. During lunchtime many of the workers at the front of house, don't understand English making it next to impossible to place your order, so they are required to go and get another employee to assist. They usually have to repeat your order back 4 or 5 times and still may get it wrong. With the exception of these issues, they don't usually occur when Brad is present. He has amazing customer service skills, listens to your order and follows through. Read more