Heart and Soul Cafe - Ottawa, Ontario

Had breakfast with a couple of dear friends at this charming country restaurant. Had a Greek Omelet with home fries and rye toast. Was delicious! Omelet was cooked perfectly 👌

My husband and I are here visiting on our honeymoon. My husband ordered over the phone for ONE egg Benedict and one traditional breakfast. I was next to him when he made the call. When he picked up the item, he went out to the car to check the bag ... and noticed there was 3 of the egg Benedict plus his breakfast. There are only 2 of us. He went back inside and explained there were two extra containers in the bag that we did not order. Whoever helped him argued and said he was not getting a refund and that they heard him say 3. He asked if they could pull the call as he only said 1. They said they don't keep any records. Once he returned and I heard, I called to speak to management. I've been in management for YEARS and would NEVER speak to a guest the way I was spoken to. They are beyond rude and told me "so what you expect me to just roll over and let you have it?". I expect good customer service when you OVERCHARGE a guest and the guest tells you politely there was a big miscommunication. Please don't place orders over the phone with them. Better off going in and double checking your bill. This was very poorly handled and should have never happened. Read more

I arrived here at 7:45. It says the restaurant is open at 7:30. The doors were closed and no lights were on. I wish I had the opportunity to try the breakfast here but alas it was not meant to be. I am in town on a business trip and wanted ... to try the eggs Benedict as I’ve heard good things. Unfortunately for me I had no such luck. It was snowing outside this day but honestly that should not be an excuse. If your posted business hours are 7:30AM you should be open and ready to go at 7:30am. I’m sure the food is very good but I’ve had a sour taste left in my mouth because they are not open when they say they will be. Maybe I will come back one day to update my review. Read more

I’ve always wanted to try this place out and it was worth it. The homemade salad dressing and the heart shaped pancakes accompanied as a side with our Breakfast Eggs Benny was top notch. The owners are very attentive and the food is amazing. Worth a trip out here for those ... looking for country charm. Read more

Tracy, Jim and Jody were so amazing and sweet. They had answered any questions I had and they loved to chat. This restaurant definitely makes you feel at home. The fruit plate and the bagels were awesome and the hot chocolate is so tasty. I will definitely be back!