Wendy’s - Ottawa, Ontario

Usually love Wendy's, but the branch at Trainyards missed three of our menu items. We were charged for them though.

It's Wendy's, the same as always. This is a different location tho. Burgers and fries were as expected. The place was clean and service fast enough. One issue was bikes chained to a railing by the door we enter. Somewhat impedes access to a single door

I just wanna say, I’m currently in the drive thru, it’s 11:27 on a Thursday evening, I am a regular at this location but every time I come through this drive thru it is painfully slow to the point that I regret not ordering delivery or Uber eats. Especially when ... we’ve finished a long day and just want to go home. The food is always excellent, this franchise is great except for their subpar customer service and extreme wait time. They often make me want to go to a competitor (like Burger King) and I hate Burger King. Read more

Absolutely love this Wendy's, never an issue, always hot and fresh. Gets bust around lunch mostly, because of the business park surrounding it, but dinner is barely anyone, but steady. It's really worth it if you love Wendy's as I do.

I'm not entirely sure what the deal is with the night staff at this location, but our experience was so bad I wish I could give a below 1 star review. Nobody noticed us for a good 20 minutes, until we started inching closer to the cashier to see if ... someone will take a hint. There was just one lady close to the cash, clearly lost, reading receipts over and over, looking confused, until a supervisor (who was clearly overworked and sick) came up to us and took our order as he almost took his last breath and collapsed on the ground (we're thankful he still lives). We never got a receipt. We then proceeded to stand for another 30 minutes while another person with ear buds dangling from his ears showed up at the cash (after playing with his phone in the back) and struck an extended conversation with the next people in line...instead of taking their order...while there was a line building up behind them. By the time his supervisor came back to remind him he needs to speed things up, the people waiting behind were also about to take their final breath (not sure if they survived). Earbuds-dude went back to his phone (Is it cat memes? It's got to be cat memes). After watching the one lady at the front continuously get lost in receipts and ever-so-slowly put items in bags, remove them, put them again, switch them to trays, get lost some more, and wondering whether she was trained for her assigned position, we began to realize that maybe we should go elsewhere. Fifty minutes. We were there for fifty freaking minutes. At a fast food restaurant. So I decided to build up the courage to request a refund, which I did as politely as I possibly could, considering that I was literally boiling inside...and the lady who took my request was shocked. She even asked me why I wanted a refund (take a wild freaking guess). Earbuds-dude reluctantly came to give me a refund. Asked me for my receipt, which I obviously couldn't give him, as his supervisor never gave it to me. He half-heartedly gave me the amount in cash and went back to playing with his phone. I then made the decision to roll over to the location on bank street. They served us within two minutes and apologized for "taking so long." We almost gave them a hug, and resisted the urge to inform them that they are in fact superstars. Maybe the Terminal Ave. location should learn from the Bank St. location how to be professional :) Read more