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Ontario, Ottawa
Open Now
Closed
5517 Hazeldean Road, Ottawa, ON K2S 0N9 (Ontario, Ottawa)
11:00 AM - 10:00 PM (Today)
Mon - Sun: 11:00 AM - 10:00 PM
Concept, Portion, Quality, Food
Check out TOP-10 Best Burger restaurants in Ottawa, OntarioAbout this place
Highlights of this place
Indoor Seating
Takeout Available
Vegetarian Friendly
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It's sad to see customer service drop so much in a chain that I really enjoy. The food is still tasty, and they are still very generous with their portions. Their menu has plenty of choices and they have great poutine topping options. I also always enjoy snacking on their ... peanuts when I come in person. Unfortunately the people working there come off as spiritless and they take advantage of services like Uber eats but don't take accountability for any errors on their side of the process. I don't think it's a big ask to make a short delivery to fix your own mistake, it's something other customer service agents have done for me before and it's something I've done for customers while working at a diner. Four people isn't really understaffed for a small burger joint, especially in the evening when they are much less busy, and yet that's the reason they gave for not having to fix forgetting an entire meal in their order. I only ask for the level of service I expect from myself or my own team and it's disappointing to see so few other restaurants willing to go the extra mile for their customers. Read more