A&W - Ottawa, Ontario

I love A&W. Food is great and service is awesome. As far as cleanliness goes I give it a 2/10. I gi there for breakfast almost every morning and the crums on the ground from 7 days ago haven't moved. Tables are sticky, no soap in the dispensers in the ... bathroom for days. I'm thinking what does the kitchen look like? 🤔 Read more

Horrible experience. Waited 20 minutes for breakfast. They are never ready and very unorganized. Doesnt matter what day. The manager does not enforce time management abs everyone is waiting the mornings. Go to shy other A&W and you will get your food on time. Horrible service. Food was cold ... after all the waiting! Save your time. Go to another location Read more

This A& W leaves a lot to be said. It is always soooo dirty. The floors are filthy, the tables are sticky, and the bathroom was disgusting. The food was cold and when you are the only ones in the restaurant eating, it shouldn’t be that hard to serve hot , ... freshly made meals. The staff is very nonchalant as they don’t greet you at cash until about 1 min after you’ve arrived. Not a very pleasant experience Read more

What should have been a quick drive through pickup, turned into a 25 min wait in the drive through lane on a late Saturday afternoon. There were around 5 cars in the drive through lane burning gas for atleast 25 mins each. Also, I had used the online mobile app to ... order prior to driving over but made the mistake of getting into the pickup lane.🤦🏽‍♂️ Im sure the staff there are working hard but if they are understaffed then the location needs to staff up. If you want A&W FAST FOOD quick then go elsewhere. Read more

Honestly I would save your time and money and just go elsewhere….. McDonald’s offers better service than these guys….. I went in on January 18 around 12:00am(midnight), not a single car in the drive through besides me, I waited 9 minutes before I was even acknowledged at the speaker, and ... then I waited another 15 minutes at the window for my 2 burgers. The lady working tonight should consider switching to the day shift because she has no customer service whatsoever… she didn’t say so much as a how are you upon finally opening the window, just pushed my food at me and waved me away…….. I will take my business and money elsewhere. Update: February 3 2024 Visited this “establishment” (not by choice) with my parents, the service is still horrendous even at 11am. The workers here are simply unpleasant at all hours of the day, there is one gentleman that works at this location that is a good worker-aside from him everybody needs to be let go and they need to find some competent employees. If you are going to employee people in the fast food industry you should make sure your workers are trained on proper customer service. The person working the drive through window was not listening to my order, we had to repeat 4 times, and then at the window we were given wrong items because she didn’t punch them in correctly. Overall awful service still and this will be the last time I eat at this place. Absolutely terrible, owner should be ashamed of his employees, their service and his stores standards. Read more