Swiss Chalet - Ottawa, Ontario

I have been to this restaurant many times and I have never complained about it when I should have. I’m not letting this chance to complain go by. The service was excellent. She greeted us with a beautiful smile and when I complained that my fries were ... cold she was genuinely concerned and proceeded to get me a new plate of fries only to find out that they were as cold as the original. Luke warm would have been a treat. She also brought me a new bowl of piping hot BBQ sauce. When she came back to ask me how it was and I gave her my answer that I was not happy with the fries, she told me I could wait until a new batch of fries was made but I said no thank you. She handled the situation well. However, the quality of the food was not exceptable again. 🙁 Read more

Great place, friendly staff, good variety of food for kids. My kids love it.

Quarter Chicken was more like a 1/8th chicken. Feels weird reviewing Swiss Chalet since we all know what to expect... but I was very disappointed with my "Quarter" chicken portion size. At first it looked a bit small, so I commented this to the waitress. Her reply "sometimes the legs ... come out a bit small". I was like OK whatever and didn't pursue any further. After flipping it over it looked even worse and was mostly bone and hollow. Maybe 3 chicken wings worth of meat. Instead of making a stink and ruining family dinner vibes I decided to leave a review here and will likely never go again. May as well buy a grocery store chicken or go to Popeyes. Read more

May 2023 Seven of us had dinner here (4 adults, 3 children) after going to a play at the Kanata Theatre (Ron Maslin Playhouse) across the street. The perfect location. Lots of menu options, and of course a kids menu for the little ones. Reasonable prices, and the portions are large for ... what you pay. Our server was efficient, and friendly. This restaurant is either new or renovated as the decor is lovely and modern. Read more

Fresh chickens are the best, like their fries & sweet potato fries. Friendly service. Those mini donuts are so yummy!