Portuguese Bakery - Ottawa, Ontario

If I could give 0 stars, I would. Worst place ever with horrible customer service. I went to buy a Bolo Rei (King Cake), and it was frozen. The woman working there told us to put it in the oven to warm it up. PRODUSTS ARE NOT FRESH HERE. I requested a ... refund, but the woman working there kept telling me that it was not possible. She said to come back tomorrow to talk to the owner for a refund. When I asked for the owner's phone number, she denied my request. NOT HAPPY WITH THE SERVICE RECEIVED. AVOID THIS PLACE AT ALL COSTS! Read more

Beautiful little bakery right in the heart of downtown. It's also refreshing to be greeted with a smile. It's something that's fallen by the wayside these days.

Reviewing about their tarts alone, it was very good🙌🏼. I’m not sure what the other reviews were complaining about, but it was delicious. My favourite parts were the thick filling held perfectly within the fluffy & crispy tart. The place itself wasn’t posh but it’s a worth it trip for ... the tarte 👌🏼 Read more

Delightful little underappreciated bakery that does fresh bread and great treats. Tried the cannoli on a whim and it was thoroughly delicious, with lightly flakey pastry and delicious cream. Would recommend to one and all

Now also known as SYRIAN KITCHEN (says on their new business cards). Based on what I have overheard and read, this place is now owned and operated by Syrian families, employing some recent refugees. They have retained the Portuguese name and products from working with the previous co-owner. This is currently the ... only place you can get Syrian falafel in town. They gave me and my partner each a sample falafel to try - the falafels were flavourful, crispy on the outside and moist inside. I liked it much better than a lot of other falafels in town!!! $0.65 each if you were to buy. Looks like they are made to order, or the pre-made ones are within the hour and fresh. We tried the Syrian falafel wrap ($6) and Beef steak sandwich ($7) and both were delicious. Don't expect the food to come super fast like other shawarma-type places because they don't have an assembly line. For the beef steak sandwich, they sauteed mushrooms and onions along with the beef on their grill until caramelized, which took a while, but it tasted so homey and fresh. Beef was a little tough but the flavour was good. We got a bunch of natas (Portuguese egg tarts) and they were really good. $1.75 each. We also got a bunch of kibbehs (beef croquettes) - which I have just reheated and am eating right now on Day #2 - and they are flavourful and still juicy inside even after reheating. 5/5 would buy again. And of course we got extra Syrian falafels to go....because they're so good and we eat them like cookies. Lovely people, homey food at very reasonable prices. Cannot wait to come back again. Minus 1 star because service is slow and for the lack of ambiance/space if you want to dine in. Read more