Pho Hoan - Ottawa, Ontario

During our visit to an out-of-town restaurant for Pho, we enjoyed our meal, but encountered some service issues. Despite decent service, there were lapses, like not being offered a drink for the latter half of my meal due to the server being occupied in the back. I suggest inquiring about ... portion sizes; we ordered a medium without knowing it would be ample for two. When I requested a takeout container upon paying, it wasn't a problem, but when I asked for a spoon since we were staying at a hotel, I was told they're only provided for takeout orders. This inconsistency affected our tipping plans and ultimately impacted their overall earnings more than just providing a spoon would have. Read more

Edit: as a returning customer the service is still horrible. I was excited to go back since they had been closed for a little while. We sat there ready to order for over 10 minutes with no staff in sight, or for staff to disappear after helping another customer with ... payment. We wanted to enjoy the great food but ended up leaving as it seemed like no one cared to take our order, or even ask if we wanted water. Literally just menus, then silence. There were I lay two other tables, who already had finished most of their meals, so it wasn’t too busy. This is a great little hole in the wall Vietnamese spot. Service is super fast, although they seem to sometimes forget to ask guests what drinks they would like. We tried the chicken and beef pho as well as the assorted spring roll vermicelli bowl. The broth for the pho is less rich but not overly salty and tastes refreshing and soothing. The bean sprouts and basil provided were super fresh! The spring rolls were hot and tasty. A small thing to note - the noodles in the pho and the vermicelli all broke apart pretty easily instead of holding together when you pick them up. The restaurant is cozy and has a real mom and pop feeling, so I’ll be going back to try more dishes! Read more

Excellent customer service! The place is clean, nice calme ambiance. Service was quick. Pecfect place for a quick lunch!

Pho Hoan has very good 👍 Pho with generous helpings. And they have the best bubble that I have ever had. Strongly recommend.

Lil cozy spot with really nice fried wontons. I got the medium House Special pho. The broth was delicious, the portions of the meats were more than enough and the mushrooms added a great flavour. The noodles were a bit too soft but I’m nitpicking.