New Hong Kong - Ottawa, Ontario

Terrible experience. The woman who took my order was very rude and condescending. Food was pretty bad, tough and stringy chicken and flavourless fried rice. I would recommend any other Chinese establishment than this one. Stay far away.

How times have changed since the 3 years I last posted my review. The establishment has gone down the drain. I've been ordering from New H/K for over 15 years with no issues. However this time around something has gone "south". I placed my order online for delivery ... as usual. The sub total is $60.00. I usually pay on delivery as with tipping. I received an acknowledgment that my order will be delivered within 25 minutes. Forty minutes goes by; no delivery. I placed a call but no answer. Given I live a short distance from there I decided to drive to pick up the order. The woman comes out of the kitchen and asked for my phone# for which I provided. She couldn't find my order even though I told her it was placed online as I showed her the order and acknowledgment from my phone. She got agitated and repeated she never got the order. I left without reordering. The next day I received a text from the take out place saying they had rec'd my order and they had cancelled it with no explanation why and suggested to reorder. Recently I tried to place an order online and noticed they excluded delivery service and only pick up. The prices have skyrocketed not to mention shrinkflation. The portions have shrunk considerably for the price they charge. And the quality of food has dropped. Needless to day I've abandoned New Hong Kong. Read more

Not bad at all. The food arrived to my room hot and fresh off the griddle. The rice was plentiful and delicious. Not over sauced at all. Alot of places add sauce while preparing the meal and it is way way overpowering But not this. It was full plates and ... fresh. Well seasoned and again hot. I ordered a combo plate. Fried rice with Teriyaki chicken and beef and vegetables half and half. Again,, this was so so good and plentiful. Had enough for lunch the next day. 4 out of 5 on this one. I would have liked to have seen the full portion of the plate used for the entrees and the small sections used for the rice. Read more

Honestly this is one of my family's favourite places to get food. It can take some time to get it, but it makes sense - it's all made fresh. The food is tasty and the portions are huge. Lady who answers the phone is always energetic and nice. She has impeccable memory, ... it's been many years since we last ordered but she knew the name anyway Read more

This was quite frankly a waste of money. The chicken balls were over half bread, some of the noodles just weren't cooked and were completely crispy, and our "hot & spicy" dish had absolutely no spice to it. This was gross.